Help Desk Analyst Jobs in Alabama
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
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Skills Help desk support, Website, Help desk, technical support, User experience Top Skills Details Help desk support,Website,Help desk,technical support Additional Skills & Qualifications 100% onsite...
System environment Must be able to comprehend and follow verbal and written technical instructions and scripts Good verbal and written communication skills Physically able to lift and move Enterprise...
Junior Help Desk Support Services Specialist NEW
- Huntsville, AL
- 18 hours ago
- Huntsville, AL
- 18 hours ago
Junior Help Desk Support Services Specialist OASYS, INC....
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : Summary Responsible for maintaining a reliable, secure and efficient data communications network....
Overview Installs, supports and operates I/T technology to meet customers needs. Responsibilities Follows documented procedures for I/T tasks and projects Documents problems and tasks and...
COMPUTER TECHNICIAN QUALIFICATIONS: Must comply with all employment criteria legally established by the Lee County Board of Education A high school diploma or General Education Development (GED)...
systems, and Microsoft Office applications....
Compensation: Pay Range: $45,395 - $73,770 - Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public...
Position will work with network services, software systems, and/or application development to restore service, and/or identify and correct core problems and recommend system modifications to reduce...
Computer Support Specialist - ENT University of Alabama, Birmingham
- Birmingham, AL
- 6 days ago
- Birmingham, AL
- 6 days ago
Compensation: Pay Range: $45,395 - $73,770 - Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public...
IT Support Technician Job Summary: Client is looking for IT Support Analyst. Responsibilities: Serve as the 1st Point of Contact for clients and customers at Department of Finance Perform general...
Summary of This Role Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate...
HYRBID SCHEDULE - WILL GO IN TO OFFICE 3-5x PER WEEK SHIFT - MONDAY TO FRIDAY 8 AM to 5 PM CST! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid...
Handles problems that the first-tier of help desk support is unable to resolve....
Demographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Alabama
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Operating Systems
- VPN
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Application Support
- DNS
- TCP/IP
- Windows 7
- Mobile Device Management
- Windows 10
- Cisco
- Incident Management
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Apple iOS
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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