Help Desk Analyst Jobs in Alabama

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 68 Jobs

Desktop Support Technician

  • Tuskegee, AL
  • 4 hours ago
  • Tuskegee, AL
  • 4 hours ago

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. We have a new...

Helpdesk Support Analyst

  • Vestavia, AL
  • 14 hours ago
  • Vestavia, AL
  • 14 hours ago

Skills Help desk support, Website, Help desk, technical support, User experience Top Skills Details Help desk support,Website,Help desk,technical support Additional Skills & Qualifications 100% onsite...

Desktop Support Technician

  • Bay Minette, AL
  • 17 hours ago
  • Bay Minette, AL
  • 17 hours ago

System environment Must be able to comprehend and follow verbal and written technical instructions and scripts Good verbal and written communication skills Physically able to lift and move Enterprise...

Junior Help Desk Support Services Specialist NEW

  • Huntsville, AL
  • 18 hours ago
  • Huntsville, AL
  • 18 hours ago

Junior Help Desk Support Services Specialist OASYS, INC....

Network Support Analyst III

  • Montgomery, AL
  • 22 hours ago
  • Montgomery, AL
  • 22 hours ago

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : Summary Responsible for maintaining a reliable, secure and efficient data communications network....

IT Support Technician II

  • Tuscaloosa, AL
  • 1 day ago
  • Tuscaloosa, AL
  • 1 day ago

Overview Installs, supports and operates I/T technology to meet customers needs. Responsibilities Follows documented procedures for I/T tasks and projects Documents problems and tasks and...

Computer Technician

  • Opelika, AL
  • 3 days ago
  • Opelika, AL
  • 3 days ago

COMPUTER TECHNICIAN QUALIFICATIONS: Must comply with all employment criteria legally established by the Lee County Board of Education A high school diploma or General Education Development (GED)...

Help Desk Technician, Tier I

  • Mobile, AL
  • 3 days ago
  • Mobile, AL
  • 3 days ago

systems, and Microsoft Office applications....

Computer Support Specialist - ENT

  • Birmingham, AL
  • 3 days ago
  • Birmingham, AL
  • 3 days ago

Compensation: Pay Range: $45,395 - $73,770 - Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public...

Help Desk Associate

  • Huntsville, AL
  • 5 days ago
  • Huntsville, AL
  • 5 days ago

Position will work with network services, software systems, and/or application development to restore service, and/or identify and correct core problems and recommend system modifications to reduce...

Computer Support Specialist - ENT University of Alabama, Birmingham

  • Birmingham, AL
  • 6 days ago
  • Birmingham, AL
  • 6 days ago

Compensation: Pay Range: $45,395 - $73,770 - Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public...

IT Support Technician

  • Montgomery, AL
  • 6 days ago
  • Montgomery, AL
  • 6 days ago

IT Support Technician Job Summary: Client is looking for IT Support Analyst. Responsibilities: Serve as the 1st Point of Contact for clients and customers at Department of Finance Perform general...

Client Support Specialist

  • AL
  • 6 days ago
  • AL
  • 6 days ago

Summary of This Role Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate...

Technical Support Engineer

  • Birmingham, AL
  • 6 days ago
  • Birmingham, AL
  • 6 days ago

HYRBID SCHEDULE - WILL GO IN TO OFFICE 3-5x PER WEEK SHIFT - MONDAY TO FRIDAY 8 AM to 5 PM CST! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid...

Help Desk Support Services Specialist

  • Huntsville, AL
  • 7 days ago
  • Huntsville, AL
  • 7 days ago

Handles problems that the first-tier of help desk support is unable to resolve....

Demographic Data for Alabama

Moving to Alabama? Find some basic demographic data about Alabama below.


Local
National
5,024,216
102,749

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Analyst Jobs in Alabama

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts in Alabama offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Alabama
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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