Help Desk Analyst Jobs in Alabama
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Open to working onsite in Birmingham, Alabama? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue and answer incoming calls. There are in...
Basic understanding of computer hardware, operating systems (Windows, macOS), and common healthcare software applications....
system, Microsoft 365, and common productivity tools Experience with ServiceNow, Active Directory, PCOMM, web browsers, and networking protocols (TCP/IP, LAN/WAN) Strong analytical and problem-solving...
Experience with desktop operating systems including Microsoft, and Mac OS X Extensive application support experience. Working knowledge of a range of diagnostic utilities....
A Tier 3 Desktop Support person acts as a subject matter expert and often collaborates closely with other IT teams (e.g., server administrators, network administrators, devops) to resolve the most...
Position Overview** Under minimal supervision, performs installation, maintenance, and repairs on Company products at assigned customer sites as directed by service management. **Company...
Remote WorkThe Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Proficient in imaging, deployment, configuration, and troubleshooting of Microsoft Windows client operating systems (including Windows 10 and Windows 11) Basic networking principal knowledge....
Essential Duties and Responsibilities DUTIES: Monitors and responds to help desk support tickets, emails, and phone calls in a timely manner Escalates technical issues to the appropriate ITS staff members...
system, web browsers, ServiceNow, Active Directory, PCOMM, TCP/IP, LAN/WAN, and Microsoft/O365 Strong analytical skills Provides timely problem resolution Excellent verbal and written communication...
Cyber Defense Infrastructure Support Specialist, Senior
- Huntsville, AL
- 6 days ago
- Huntsville, AL
- 6 days ago
Cyber Defense Infrastructure Support Specialist, Senior The Opportunity: Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What...
A client in the Gunter, Alabama area is looking for a Tier 2 Service Desk resource to join their team. The candidate must be able to assist local and remote users with complex IT-related issues...
Category (For Job Seekers) Information Technology Location H4381 - 438 SCI Plant 2 - Huntsville, AL 35803 US (Primary) Job Description At SCI Technology, a Sanmina Company, we serve those who...
Insight Global is seeking a reliable and proactive Tier 1 Helpdesk Technician to provide essential onsite IT support at our St. Louis, MO location. This is a short-term contract role ideal for...
Demographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Alabama
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Hardware Support
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Service Now PaaS
- Windows 10
- Mobile Device Management
- Cisco
- MacOS
- Network Administration
- Help Desk Support
- IT Support
- Linux
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Customer Support
- General Repair
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Documentation
- Interpersonal Skills
- Collaboration
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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