Help Desk Analyst Jobs in Phenix City, AL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Overview BlueWater Federal is looking for a Tactical Support Engineer to support SOCOM Responsibilities Provide system support services in five major areas: Tactical Software Support, Mapping,...
SITEC - Helpdesk Specialist - Fort Moore, GA
- Fort Moore, GA (13 miles from Phenix City, AL)
- 45+ days ago
- Fort Moore, GA (13 miles from Phenix City, AL)
- 45+ days ago
Must have a comprehensive understanding of PC operating systems and in-depth knowledge of network and electronic mail operations....
Student Assistant -UITS Help Desk RiverPark
- Columbus, GA (18 miles from Phenix City, AL)
- 90+ days ago
- Columbus, GA (18 miles from Phenix City, AL)
- 90+ days ago
About Us Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn...
Student Assistant - UITS Help Desk Morning
- Columbus, GA (18 miles from Phenix City, AL)
- 90+ days ago
- Columbus, GA (18 miles from Phenix City, AL)
- 90+ days ago
About Us Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn...
Student Assistant - UITS Help Desk Night Time
- Columbus, GA (18 miles from Phenix City, AL)
- 90+ days ago
- Columbus, GA (18 miles from Phenix City, AL)
- 90+ days ago
About Us Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions and to turn...
Demographic Data for Phenix City, AL
Moving to Phenix City, AL? Find some basic demographic data about Phenix City, AL below.
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Salary for Help Desk Analyst Jobs in Phenix City, AL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Phenix City, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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