Help Desk Analyst Jobs in Madison, AL

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 34 Jobs

Cyber Defense Infrastructure Support Specialist

  • Huntsville, AL (15 miles from Madison, AL)
  • 1 day ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 1 day ago

Tyto Athene is searching for a Cyber Defense Infrastructure Support Specialist to support a law enforcement customer in Huntsville, AL. Responsibilities: Create new applications, algorithms, and...

Cyber Defense Infrastructure Support Specialist Data and Application Support

  • Huntsville, AL (15 miles from Madison, AL)
  • 3 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 3 days ago

Responsibilities & Qualifications TEAM SUMMARY The Data and Applications Team develops, operates, maintains, and enhances a suite of cybersecurity tools deployed across secure enclaves to support...

Cyber Infrastructure Support Engineer

  • Huntsville, AL (15 miles from Madison, AL)
  • 4 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 4 days ago

We are seeking an experienced and proactive Cyber Infrastructure Support Engineer to provide enterprise-level support across system administration, virtualization, network operations, and...

Cyber Infrastructure Support Specialist - Law Enforcement

  • Huntsville, AL (15 miles from Madison, AL)
  • 5 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 5 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Cyber Security...

Desktop Support Technician I

  • Huntsville, AL (15 miles from Madison, AL)
  • 5 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 5 days ago

Working knowledge of major computer operating systems, computers and networking maintenance, hardware maintenance, and desktop imaging....

Cyber Defense Infrastructure Support Specialist SME

  • Huntsville, AL (15 miles from Madison, AL)
  • 5 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 5 days ago

About the Organization Now is a great time to join Redhorse Corporation. Redhorse specializes in developing and implementing creative strategies and solutions with private, state, and federal...

Desktop Support Administrator/Principal Desktop Support Administ

  • Huntsville, AL (15 miles from Madison, AL)
  • 6 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 6 days ago

Current or ability to obtain an Operating Systems Environment Certification within 90 days (i.e., Linux+, etc.)...

Cyber Defense Infrastructure Support Specialist

  • Huntsville, AL (15 miles from Madison, AL)
  • 6 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 6 days ago

Graham Technologies is a Cyber Defense Infrastructure Support Specialist to support enterprise cybersecurity operations. The ideal candidate will analyze and improve business operations, support...

Cyber Defense Infrastructure Support Specialist - SME

  • Huntsville, AL (15 miles from Madison, AL)
  • 7 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 7 days ago

Job Family : IT Cyber Security Travel Required : None Clearance Required : Active Top Secret (TS) What You Will Do : Guidehouse is looking for an experience d Cyber Defense Instructure Support...

Help Desk Coordinator

  • Decatur, AL (11 miles from Madison, AL)
  • 7 days ago
  • Decatur, AL (11 miles from Madison, AL)
  • 7 days ago

Summary/Objective Provide IT support for GreenPoint Ag employees.. This is a HELP DESK position as an individual contributor and does not have direct reports. Essential Functions Utilizes ticket...

Network Support Technician (Government)

  • Huntsville, AL (15 miles from Madison, AL)
  • 12 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 12 days ago

systems, database/DBMS, and middleware Required Clearance: Public Trust (#publictrust) Required Qualifications: Must be a U.S....

Helpdesk Support Technician

  • Huntsville, AL (15 miles from Madison, AL)
  • 15 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 15 days ago

system problems, connectivity issues, and user account management Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement Create,...

Desktop Technician

  • Huntsville, AL (15 miles from Madison, AL)
  • 18 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 18 days ago

Purpose of the Position: The Client Services Technician position supports various departments by providing assistance with account management, customer service, and basic IT support. This role...

Computer Support Specialist III - Kwajalein Atoll - 3655

  • Huntsville, AL (15 miles from Madison, AL)
  • 19 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 19 days ago

Ready to launch your career? Be part of the next generation of access to space at one of the World's Premier Gateways to Space! RGNext employees open portals to space by providing operation and...

Help Desk Specialist NEW

  • Huntsville, AL (15 miles from Madison, AL)
  • 20 days ago
  • Huntsville, AL (15 miles from Madison, AL)
  • 20 days ago

Help Desk Specialist SAIC Yesterday Secret Unspecified Unspecified IT - Support Huntsville, AL (ON-SITE/OFFICE) Description SAIC has an opening for a Help Desk Specialist to support the Medusa...

Demographic Data for Madison, AL

Moving to Madison, AL? Find some basic demographic data about Madison, AL below.

Local
National
88,132
1,605
Medium/Lg

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Madison, AL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Madison, AL offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Madison, AL
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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