Help Desk Analyst Jobs in Irondale, AL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
COMPUTER TECH-CLINICAL (HUNTSVILLE, AL) University of Alabama, Birmingham
- Birmingham, AL (7 miles from Irondale, AL)
- 3 hours ago
- Birmingham, AL (7 miles from Irondale, AL)
- 3 hours ago
Installs clinic's computer hardware and software programs. Performs preventive maintenance tasks, troubleshoots, repairs computer systems and peripheral equipment. Assists in some networking...
- Birmingham, AL (7 miles from Irondale, AL)
- 1 day ago
- Birmingham, AL (7 miles from Irondale, AL)
- 1 day ago
Skills Technical support, Troubleshooting, Customer service, Windows, Active directory, Desktop, Hardware, Office 365, Application support, Cloud, Support, Azure, Service desk, Help desk support, Help...
(TSA1)-Technical Support Analyst I
- Birmingham, AL (7 miles from Irondale, AL)
- 2 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 2 days ago
Proficient in imaging, deployment, configuration, and troubleshooting of Microsoft Windows client operating systems (including Windows 10 and Windows 11) Basic networking principal knowledge....
- Birmingham, AL (7 miles from Irondale, AL)
- 4 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 4 days ago
Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing...
Technical Support Specialist - HYBRID
- Birmingham, AL (7 miles from Irondale, AL)
- 5 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 5 days ago
Preferred Skills and Qualifications: Knowledge of and/or basic skills in: Microsoft Windows Applications and Desktop Operating Systems (Active Directory)....
- Birmingham, AL (7 miles from Irondale, AL)
- 7 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 7 days ago
The IT Support Technician will provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software. Major Duties &...
- Birmingham, AL (7 miles from Irondale, AL)
- 12 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 12 days ago
Skills Help desk, Help desk support, Service desk, Troubleshooting, Customer service, Active directory, Phone support, Office 365, Technical support, Ticketing system, Password reset, Hardware, Vpn,...
Enjoy onsite work with team and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and...
- Birmingham, AL (7 miles from Irondale, AL)
- 17 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 17 days ago
Our customer is currently migrating from Windows 10 to Windows 11 and has a backlog of desktop support requests that they're needing help with. They've asked us to provide them with 3 Desktop...
Open to working onsite in Birmingham, Alabama? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue and answer incoming calls. There are in...
- Birmingham, AL (7 miles from Irondale, AL)
- 60+ days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 60+ days ago
COMPANY PROFILE Diversified Gas & Oil Corporation ("DGOC") is a wholly-owned subsidiary of Diversified Energy Company PLC, a US-based company listed on the New York Stock Exchange (NYSE) and...
- Birmingham, AL (7 miles from Irondale, AL)
- 60+ days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 60+ days ago
In-depth knowledge of Windows and Linux operating systems, as well as networking concepts and protocols. Familiarity with common software applications, web browsers, and virtualization suites....
Demographic Data for Irondale, AL
Moving to Irondale, AL? Find some basic demographic data about Irondale, AL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Irondale, AL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Irondale, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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