Help Desk Analyst Jobs in Irondale, AL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Temporary Services: Information Technology, Computer Tech, Systems Analyst
- Birmingham, AL (7 miles from Irondale, AL)
- 8 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 8 days ago
This listing is a general temporary pool category and may not be an actual position we are recruiting for at the time you apply. However, we will keep your application on file and contact you if...
Personal Computer/Network Technician
- Birmingham, AL (7 miles from Irondale, AL)
- 8 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 8 days ago
Experience with Windows 10 or higher including installation, configuration, and troubleshooting of the operating system and applications. Experience with Remote Desktop or similar tools (e.g....
IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field
- Bessemer, AL (18 miles from Irondale, AL)
- 8 days ago
- Bessemer, AL (18 miles from Irondale, AL)
- 8 days ago
BASIC QUALIFICATIONS - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience...
Advanced Technical Support Specialist
- Birmingham, AL (7 miles from Irondale, AL)
- 10 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 10 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Birmingham, AL (7 miles from Irondale, AL)
- 10 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 10 days ago
This listing is a general temporary pool category and may not be an actual position we are recruiting for at the time you apply. However, we will keep your application on file and contact you if...
Computer Support Specialist - ENT University of Alabama, Birmingham
- Birmingham, AL (7 miles from Irondale, AL)
- 17 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 17 days ago
Compensation: Pay Range: $45,395 - $73,770 - Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public...
- Birmingham, AL (7 miles from Irondale, AL)
- 18 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 18 days ago
Will work from Birmingham office 3x per week! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery...
HomeCare HomeBase/HCHB - Applications Support Analyst
- Springville, AL (21 miles from Irondale, AL)
- 18 days ago
- Springville, AL (21 miles from Irondale, AL)
- 18 days ago
Our Company Abode Hospice and Home Health Overview The HomeCare HomeBase Support Analyst is responsible for supporting the implementation and on-going management of a variety of IT applications...
Computer Support Specialist - ENT
- Birmingham, AL (7 miles from Irondale, AL)
- 18 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 18 days ago
Compensation\: Pay Range\: $45,395 - $73,770 - Benefits available for eligible positions include\: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave,...
- Birmingham, AL (7 miles from Irondale, AL)
- 21 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 21 days ago
Managing operating system installations, configurations, and updates. Assisting with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN....
Looking to begin an onsite contract position as an IT System Support Analyst this spring? In this role you will work the ticket cue and answer incoming calls with the potential to create and...
Lead Engineer Hardware And Software Desktop Support
- Birmingham, AL (7 miles from Irondale, AL)
- 24 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 24 days ago
LEAD ENGINEER - HARDWARE AND SOFTWARE - DESKTOP SUPPORT BIRMINGHAM, AL - ONSITE Job ID: 36282 Posted: 2025-04-04 Employment Type: Direct Hire Salary: $65000 Ready to step into a leadership role...
Technical Support Rep 2 (Netsapien / MS Teams)
- Birmingham, AL (7 miles from Irondale, AL)
- 25 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 25 days ago
SUMMARY The Technical Support Netsapien/MS Teams Rep 2 will be integral in the support of existing Netsapien and MS Teams customers and their integration with enterprise cloud solutions. They will...
Field Service Technical Support
- Birmingham, AL (7 miles from Irondale, AL)
- 25 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 25 days ago
Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation....
- Birmingham, AL (7 miles from Irondale, AL)
- 26 days ago
- Birmingham, AL (7 miles from Irondale, AL)
- 26 days ago
Top Skills' Details 1) Phone/remote technical support 2) Reliability 3) Customer service Secondary Skills Active directory Servicenow Ticketing system Office 365 Remote support Job Description...
Demographic Data for Irondale, AL
Moving to Irondale, AL? Find some basic demographic data about Irondale, AL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Irondale, AL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Irondale, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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