Help Desk Analyst Jobs in Decatur, AL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Redstone Arsenal, AL (20 miles from Decatur, AL)
- 9 hours ago
- Redstone Arsenal, AL (20 miles from Decatur, AL)
- 9 hours ago
Cloud Support Specialist Cloud Support Specialist Location: Redstone Arsenal, Alabama Clearance: Secret Description: HigherEchelon is seeking a Cloud Support Specialist to provide expertise in...
Technical Support Engineer, Product Support
- Madison, AL (11 miles from Decatur, AL)
- 9 days ago
- Madison, AL (11 miles from Decatur, AL)
- 9 days ago
Customer Support Engineer (Software) Job Location (Short): Madison, Alabama-USA Workplace Type: Remote Business Unit: ALI Req Id: 1825 Responsibilities Hexagon's Asset Lifecycle Intelligence...
Help Desk Technician II [16526]
- Athens, AL (11 miles from Decatur, AL)
- 12 days ago
- Athens, AL (11 miles from Decatur, AL)
- 12 days ago
. - Extensive knowledge of Applications - Extensive knowledge of PC Software, Operating Systems/Windows 7, 10, MS Office applications with strong Excel skills, Outlook and Internet Browser....
- Athens, AL (11 miles from Decatur, AL)
- 18 days ago
- Athens, AL (11 miles from Decatur, AL)
- 18 days ago
Hello! ABBTECH Professional Resources and our partner Dell, are looking for 2 **Computer Technicians** for a project in **Athens, AL.** If you or someone you know is interested, please apply with...
Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when...
- Madison, AL (11 miles from Decatur, AL)
- 30+ days ago
- Madison, AL (11 miles from Decatur, AL)
- 30+ days ago
The Customer Support Engineer will support our Public Safety mission-critical software applications and will be the primary liaison between our end users, the North American Hexagon business unit,...
Summary/Objective Provide IT support for GreenPoint Ag employees.. This is a HELP DESK position as an individual contributor and does not have direct reports. Essential Functions Utilizes ticket...
- Madison, AL (11 miles from Decatur, AL)
- 60+ days ago
- Madison, AL (11 miles from Decatur, AL)
- 60+ days ago
The focus of this position will be to provide technical product support for Hexagons Public Safety market which includes call taking, dispatching, situational awareness, records management,...
- Madison, AL (11 miles from Decatur, AL)
- 60+ days ago
- Madison, AL (11 miles from Decatur, AL)
- 60+ days ago
The focus of this position will be to provide technical product support for Hexagons Public Safety market which includes call taking, dispatching, situational awareness, records management,...
Demographic Data for Decatur, AL
Moving to Decatur, AL? Find some basic demographic data about Decatur, AL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Decatur, AL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Decatur, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »