Help Desk Analyst Jobs in Birmingham, AL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Lead IT Support Analyst onsite
- Mc Calla, AL (23 miles from Birmingham, AL)
- 3 days ago
- Mc Calla, AL (23 miles from Birmingham, AL)
- 3 days ago
Systems (Windows 10, Windows 11), MAC OS Office 365, and Microsoft Software (SharePoint, Teams)....
systems and Microsoft Office Ability to lift up to 50 pounds and work independently Excellent communication and interpersonal skills Experience with Windows Server operating systems is preferred Familiarity...
In-depth knowledge of Windows and Linux operating systems, as well as networking concepts and protocols. Familiarity with common software applications, web browsers, and virtualization suites....
systems preferred • Working knowledge of AIX or other UNIX based operating systems preferred • Working knowledge of distributed computer networks is a plus. • Ability to build and maintain relationships...
Preferred Qualifications: Working knowledge of Solaris or other UNIX-based operating systems. Basic understanding of relational database management systems such as SQL Server or Oracle....
- Alabaster, AL (20 miles from Birmingham, AL)
- 17 days ago
- Alabaster, AL (20 miles from Birmingham, AL)
- 17 days ago
Computer Network Technician Shelby County Schools (AL) Technology Department - Alabaster, Alabama This job is also posted in Shelby County Schools, (AL) Job Details Job ID:5199576 Application...
Preferred Qualifications: Working knowledge of Solaris or other UNIX-based operating systems. Basic understanding of relational database management systems such as SQL Server or Oracle....
Vice President Digital Process Automation and IT Support Services
- Birmingham, AL
- 26 days ago
- Birmingham, AL
- 26 days ago
COMPANY PROFILE Diversified Gas & Oil Corporation ("DGOC") is a wholly-owned subsidiary of Diversified Energy Company PLC, a US-based company listed on the New York Stock Exchange (NYSE) and...
Yes or No + If yes, you will need to provide the credentials to the tech. + Log on to the new product + Admin User Name: will provide onsite + Admin Password: will provide onsite + Configure the...
- Irondale, AL (7 miles from Birmingham, AL)
- 30+ days ago
- Irondale, AL (7 miles from Birmingham, AL)
- 30+ days ago
Open to working onsite in Birmingham, Alabama? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue and answer incoming calls with the...
Summary We are seeking a Technical Support Consultant to join our growing European team. You will play pivotal role, in delivering exceptional customer support and technical guidance. With a...
Will work from Birmingham office 3x per week! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery...
Technical Support Rep 2 (Netsapien / MS Teams)
- Birmingham, AL
- 60+ days ago
- Birmingham, AL
- 60+ days ago
SUMMARY The Technical Support Netsapien/MS Teams Rep 2 will be integral in the support of existing Netsapien and MS Teams customers and their integration with enterprise cloud solutions. They will...
Location: Birmingham, AL (Hybrid eligible) Department: Information Technology Employment Type: Full-Time American Family Care (AFC), a leader in accessible healthcare, is seeking a Senior Desktop...
Demographic Data for Birmingham, AL
Moving to Birmingham, AL? Find some basic demographic data about Birmingham, AL below.
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Salary for Help Desk Analyst Jobs in Birmingham, AL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Birmingham, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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