Help Desk Analyst Jobs in Athens, AL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Engineer, Product Support
- Madison, AL (18 miles from Athens, AL)
- 9 days ago
- Madison, AL (18 miles from Athens, AL)
- 9 days ago
Customer Support Engineer (Software) Job Location (Short): Madison, Alabama-USA Workplace Type: Remote Business Unit: ALI Req Id: 1825 Responsibilities Hexagon's Asset Lifecycle Intelligence...
. - Extensive knowledge of Applications - Extensive knowledge of PC Software, Operating Systems/Windows 7, 10, MS Office applications with strong Excel skills, Outlook and Internet Browser....
Hello! ABBTECH Professional Resources and our partner Dell, are looking for 2 **Computer Technicians** for a project in **Athens, AL.** If you or someone you know is interested, please apply with...
- Decatur, AL (11 miles from Athens, AL)
- 30+ days ago
- Decatur, AL (11 miles from Athens, AL)
- 30+ days ago
Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when...
- Madison, AL (18 miles from Athens, AL)
- 30+ days ago
- Madison, AL (18 miles from Athens, AL)
- 30+ days ago
The Customer Support Engineer will support our Public Safety mission-critical software applications and will be the primary liaison between our end users, the North American Hexagon business unit,...
- Decatur, AL (11 miles from Athens, AL)
- 45+ days ago
- Decatur, AL (11 miles from Athens, AL)
- 45+ days ago
Summary/Objective Provide IT support for GreenPoint Ag employees.. This is a HELP DESK position as an individual contributor and does not have direct reports. Essential Functions Utilizes ticket...
- Madison, AL (18 miles from Athens, AL)
- 60+ days ago
- Madison, AL (18 miles from Athens, AL)
- 60+ days ago
The focus of this position will be to provide technical product support for Hexagons Public Safety market which includes call taking, dispatching, situational awareness, records management,...
- Madison, AL (18 miles from Athens, AL)
- 60+ days ago
- Madison, AL (18 miles from Athens, AL)
- 60+ days ago
The focus of this position will be to provide technical product support for Hexagons Public Safety market which includes call taking, dispatching, situational awareness, records management,...
Demographic Data for Athens, AL
Moving to Athens, AL? Find some basic demographic data about Athens, AL below.
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Salary for Help Desk Analyst Jobs in Athens, AL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Athens, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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