Help Desk Analyst Jobs in Twinsburg, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Technician Intern Part-time
- ForTec Medical
- Hudson, OH (5 miles from Twinsburg, OH)
- 2 days ago
- ForTec Medical
- Hudson, OH (5 miles from Twinsburg, OH)
- 2 days ago
Experience and knowledge of Microsoft Operating Systems (Windows 10, 11) Experience and knowledge of mobile phone Operating Systems (Android, iOS) Excited to work in a team-oriented, collaborative environment...
- Brecksville, OH (9 miles from Twinsburg, OH)
- 5 hours ago
- Brecksville, OH (9 miles from Twinsburg, OH)
- 5 hours ago
Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation...
- Akron, OH (19 miles from Twinsburg, OH)
- 2 days ago
- Akron, OH (19 miles from Twinsburg, OH)
- 2 days ago
This is responsible level work in support of the City's hardware, software, networking, and other IT related end users. An employee in this class leads lower level technicians in installing,...
- Brooklyn, OH (17 miles from Twinsburg, OH)
- 2 days ago
- Brooklyn, OH (17 miles from Twinsburg, OH)
- 2 days ago
Provision applications using Microsoft System Center Configuration Manager (SCCM) Support desktop and mobile operating systems Configure, troubleshoot, and repair hardware....
Sr.Developer/ Support Engineer
- Cleveland, OH (18 miles from Twinsburg, OH)
- 3 days ago
- Cleveland, OH (18 miles from Twinsburg, OH)
- 3 days ago
Miracle Software Systems Inc is looking for Sr.Developer/ Support Engineer position at Cleveland, OH. Please find the below Job details. Requirement : Sr.Developer/ Support Engineer Location:...
- Akron, OH (19 miles from Twinsburg, OH)
- 3 days ago
- Akron, OH (19 miles from Twinsburg, OH)
- 3 days ago
Systems Working knowledge of MS Office and basic business applications Good customer support skills Wage Range : The rate for this position is between $22.50 - $36.00 per hour....
Network Support Engineer @ Cleveland, OH - Onsite _ Full Time
- Cleveland, OH (18 miles from Twinsburg, OH)
- 4 days ago
- Cleveland, OH (18 miles from Twinsburg, OH)
- 4 days ago
Network Support Engineer @ Cleveland, OH - Onsite _ Full Time Position: Network Support Engineer Location: Cleveland, OH - Onsite day 1 Duration: Fulltime Please share the resume by mail Job...
- Akron, OH (19 miles from Twinsburg, OH)
- 4 days ago
- Akron, OH (19 miles from Twinsburg, OH)
- 4 days ago
Skills Windows 10, Troubleshooting, Customer service, Hardware, Technical support, Phone support, office 365, Help desk, Help desk support, Service desk, Windows, Password reset, Ticketing system Top...
- Norton, OH (22 miles from Twinsburg, OH)
- 5 days ago
- Norton, OH (22 miles from Twinsburg, OH)
- 5 days ago
Technical Skills & Tools Incident & Change Management: ServiceNow, Jira Scheduling & Automation: Autosys Operating Systems: Unix, Windows Monitoring Tools: AppDynamics, ThousandEyes, Aternity, Splunk...
Infrastructure Support Specialist
- Cleveland, OH (18 miles from Twinsburg, OH)
- 7 days ago
- Cleveland, OH (18 miles from Twinsburg, OH)
- 7 days ago
Job Description This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory...
Computer Support Helpdesk Analyst
- Akron, OH (19 miles from Twinsburg, OH)
- 7 days ago
- Akron, OH (19 miles from Twinsburg, OH)
- 7 days ago
Proficient in working with Windows operating system. b. Proficient in working with end user computer equipment. c....
Technical Support Specialist (Radiation Products)
- Oakwood Village, OH (7 miles from Twinsburg, OH)
- 9 days ago
- Oakwood Village, OH (7 miles from Twinsburg, OH)
- 9 days ago
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Technical Support Specialist III Dosimetry & Network Systems Oakwood Village, OH (On-site) | Travel: Up to 20% Make...
Seeking experienced network engineer/system administrator for great temp-to-perm opportunity with great company. This position is intended to install, maintain, secure, and monitor network and...
- Beachwood, OH (11 miles from Twinsburg, OH)
- 10 days ago
- Beachwood, OH (11 miles from Twinsburg, OH)
- 10 days ago
Experience with desktop and server operating systems, including Windows 10/11, Windows Server 2016/2019/2022/2025....
- Independence, OH (11 miles from Twinsburg, OH)
- 10 days ago
- Independence, OH (11 miles from Twinsburg, OH)
- 10 days ago
Experience with Microsoft desktop and web administrator consoles operating systems and Microsoft based desktop applications....
Demographic Data for Twinsburg, OH
Moving to Twinsburg, OH? Find some basic demographic data about Twinsburg, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Twinsburg, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Twinsburg, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Windows 10
- Mobile Device Management
- Cisco
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Documentation
- Collaboration
- Reporting
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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