Help Desk Analyst Jobs in Cincinnati, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Monroe, OH (20 miles from Cincinnati, OH)
- 9 hours ago
- Monroe, OH (20 miles from Cincinnati, OH)
- 9 hours ago
Familiarity with Windows operating systems, basic networking concepts, Microsoft/Office 365. Ability to follow remote instructions and work independently with minimal supervision....
IT Service Desk Analyst Cincinnati, OH, USA Req #4718 Tuesday, July 15, 2025 *This position offers an in office work arrangement with a requirement to be local in the Cincinnati region. Applicants...
- Loveland, OH (9 miles from Cincinnati, OH)
- 19 hours ago
- Loveland, OH (9 miles from Cincinnati, OH)
- 19 hours ago
Hiring Manager: Ritu Walia Talent Acquisition Advisor: Ritu Walia Job Code Level: TEP4 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we...
Computer User Support Specialist 1, Digital Technology Solutions University of Cincinnati
- Cincinnati, OH
- 23 hours ago
- Cincinnati, OH
- 23 hours ago
Install and configure standard operating systems and integrate them with related systems. Ensure system integrity between hardware and operating systems....
- Loveland, OH (9 miles from Cincinnati, OH)
- 1 day ago
- Loveland, OH (9 miles from Cincinnati, OH)
- 1 day ago
Carespring is searching for a Technical Support Specialist to provide a wide range of hardware / software support to Carespring employees in multiple locations in the northern Cincinnati and...
Remote WorkJob Title: AS400 Infrastructure Operations Support Engineer Job Location: Cincinnati - Ohio - USA Job Type: Contract Job Description: Installation Configuration and Upgrades Set up and maintain...
KOST USA is looking for an IT Support Technician to join our team. We are looking for a self-motivated, professional, and organized individual who enjoys detailed work and a fast-paced...
- Mason, OH (15 miles from Cincinnati, OH)
- 3 days ago
- Mason, OH (15 miles from Cincinnati, OH)
- 3 days ago
EXPECTATIONS OF THE JOB: Individual will be expected to analyze end user hardware, operating system and business application issues Communicate professionally and effectively with users to understand...
One of our Consumer and Industrial Products customers is looking for a Desktop/Endpoint Mgmt Admin to join their team. They have 2600 workstations in their environment that this person will help...
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our...
Skills + Qualifications 1-3 years of technology and support experience Customer Focus Communicates Effectively General support and troubleshooting for both Windows and Mac operating systems....
Desktop Engineer/Support Fort Mitchell
- Fort Mitchell, KY (11 miles from Cincinnati, OH)
- 6 days ago
- Fort Mitchell, KY (11 miles from Cincinnati, OH)
- 6 days ago
Strong understanding of Windows operating systems and basic networking concepts. Excellent communication and interpersonal skills....
- Florence, KY (14 miles from Cincinnati, OH)
- 6 days ago
- Florence, KY (14 miles from Cincinnati, OH)
- 6 days ago
systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Wage Range: The hourly rate for this...
Only available to candidates working from the Greater Cincinnati, OH area* Are you the resident expert for all things tech among your family and friends? Are you looking for a fully remote/work...
Remote WorkThe ideal candidate will have hands-on experience supporting Windows operating systems, Office 365 applications, virtual desktop infrastructure (VDI) via VMware Horizon, and physical desktop and laptop...
Demographic Data for Cincinnati, OH
Moving to Cincinnati, OH? Find some basic demographic data about Cincinnati, OH below.
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Salary for Help Desk Analyst Jobs in Cincinnati, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cincinnati, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Problem Management
- VPN
- Technical Troubleshooting
- Windows Server
- IT Service Management
- Remote Support
- DHCP
- Windows OS
- Application Support
- DNS
- TCP/IP
- Windows 7
- Mobile Device Management
- Windows 10
- Cisco
- Incident Management
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Inventory Management
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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