Help Desk Analyst Jobs in Reston, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Cloud Support Engineer - Evenings
- Tysons, VA (6 miles from Reston, VA)
- 5 days ago
- Tysons, VA (6 miles from Reston, VA)
- 5 days ago
ManTech seeks a motivated, career and customer-oriented Cloud Support Engineer Evenings to join our team in Tysons, VA. The Tier I Cloud Support Engineer will be part of a global team that...
Cloud Support Engineer - Nights
- Tysons, VA (6 miles from Reston, VA)
- 7 days ago
- Tysons, VA (6 miles from Reston, VA)
- 7 days ago
ManTech seeks a motivated, career and customer-oriented Cloud S upport Engineer Nights to join our team in Tysons, VA. The Tier I Cloud Support Engineer will be part of a global team that provides...
Expert Technical Support Analyst
- McLean, VA (9 miles from Reston, VA)
- 26 days ago
- McLean, VA (9 miles from Reston, VA)
- 26 days ago
ManTech seeks a motivated, career and customer-oriented Expert Technical Support Analyst to join our team in McLean, VA. In this role, you will oversee and execute complex audiovisual (AV) and...
Enterprise IT Support Officer - Location Support Center
- Chantilly, VA (7 miles from Reston, VA)
- 28 days ago
- Chantilly, VA (7 miles from Reston, VA)
- 28 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Chantilly, VA. In this role, you will provide...
Enterprise IT Support Officer - Dedicated Support
- McLean, VA (9 miles from Reston, VA)
- 28 days ago
- McLean, VA (9 miles from Reston, VA)
- 28 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Dedicated Support to join our team in McLean, VA. In this role, you will deliver concierge-level IT...
- McLean, VA (9 miles from Reston, VA)
- 29 days ago
- McLean, VA (9 miles from Reston, VA)
- 29 days ago
ManTech seeks a motivated, career and customer-oriented Technical Support Analyst SME to join our team in McLean, VA. In this role, you will oversee and execute complex audiovisual (AV) and video...
Enterprise IT Support Officer (EITSO) - Phone Tech
- McLean, VA (9 miles from Reston, VA)
- 45+ days ago
- McLean, VA (9 miles from Reston, VA)
- 45+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in McLean, VA. In this role you are responsible for the installation,...
Enterprise IT Support Officer (EITSO) Complex Projects Network Installer
- McLean, VA (9 miles from Reston, VA)
- 45+ days ago
- McLean, VA (9 miles from Reston, VA)
- 45+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Complex Projects Network Installer to join our team in McLean, VA. In this role, serve on a team of...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA (2 miles from Reston, VA)
- 60+ days ago
- Herndon, VA (2 miles from Reston, VA)
- 60+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
Tier I Support Engineer - Nights
- Tysons, VA (6 miles from Reston, VA)
- 30+ days ago
- Tysons, VA (6 miles from Reston, VA)
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Tier I Support Engineer Nights to join our team in Tysons, VA. The Tier I Support Engineer will be part of a global team that provides 24x7...
Help Desk Technician - TS/SCI w. CI Polygraph
- Washington, DC (17 miles from Reston, VA)
- 90+ days ago
- Washington, DC (17 miles from Reston, VA)
- 90+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Help Desk Technician Mid-level - Active Top Secret Required
- Washington, DC (17 miles from Reston, VA)
- 60+ days ago
- Washington, DC (17 miles from Reston, VA)
- 60+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Air Force Element Technical Support
- Camp Springs, MD (24 miles from Reston, VA)
- 9 days ago
- Camp Springs, MD (24 miles from Reston, VA)
- 9 days ago
Description Looking for an opportunity to make an impact? Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security,...
Senior Technical Support and Infrastructure (STSI) Specialist
- Washington, DC (17 miles from Reston, VA)
- 1 hour ago
- Washington, DC (17 miles from Reston, VA)
- 1 hour ago
Job Summary: We are seeking an experienced Senior Technical Support and Infrastructure (STSI) Specialist to support the FDA s ColdFusion General Support Systems (GSS), encompassing both...
The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure...
Demographic Data for Reston, VA
Moving to Reston, VA? Find some basic demographic data about Reston, VA below.
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Salary for Help Desk Analyst Jobs in Reston, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Reston, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Operating Systems
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Application Support
- DNS
- TCP/IP
- Windows 7
- Mobile Device Management
- Windows 10
- Cisco
- Incident Management
- MacOS
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Apple iOS
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- General Repair
- Problem Resolution
- Microsoft Active Directory
- Technical Support
- Networking
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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