Help Desk Analyst Jobs in Fairfax, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Entry Level IT Support Analyst
- FSA Federal
- Herndon, VA (4 miles from Fairfax, VA)
- 2 days ago
- FSA Federal
- Herndon, VA (4 miles from Fairfax, VA)
- 2 days ago
Basic understanding of Structured Query Language (SQL) and Relational Database Management Systems (RDBMS). Attention to detail and ability to follow documentation and procedures....
Enterprise IT Support Officer (EITSO) - Phone Tech
- Chantilly, VA
- 9 days ago
- Chantilly, VA
- 9 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in Chantilly, VA. In this role you are responsible for the installation,...
Enterprise IT Support Officer - Equipment and Network Installer
- Chantilly, VA
- 10 days ago
- Chantilly, VA
- 10 days ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Network Installer to join our team in Chantilly, VA. In this role, serve on a team of IT...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA (7 miles from Fairfax, VA)
- 13 days ago
- Herndon, VA (7 miles from Fairfax, VA)
- 13 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
Enterprise IT Support Officer (EITSO) - Video Installer
- McLean, VA (15 miles from Fairfax, VA)
- 26 days ago
- McLean, VA (15 miles from Fairfax, VA)
- 26 days ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Video Installer to join our team in McLean, VA. In this role, serve on a team of IT support...
Enterprise IT Support Officer (EITSO) Complex Projects Network Installer
- McLean, VA (15 miles from Fairfax, VA)
- 9 days ago
- McLean, VA (15 miles from Fairfax, VA)
- 9 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Complex Projects Network Installer to join our team in McLean, VA. In this role, serve on a team of...
Cloud Support Engineer - Nights
- Tysons, VA (13 miles from Fairfax, VA)
- 30+ days ago
- Tysons, VA (13 miles from Fairfax, VA)
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Cloud Support Engineer Nights to join our team in Tysons, VA The Cloud Support Engineer will be part of a global team that provides 24x7...
Technical Support Specialist - TS/SCI with Polygraph
- Chantilly, VA
- 1 day ago
- Chantilly, VA
- 1 day ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Customer Service Support Specialist - TS/SCI with Polygraph
- Vienna, VA (12 miles from Fairfax, VA)
- 10 days ago
- Vienna, VA (12 miles from Fairfax, VA)
- 10 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
NCIS Help Desk Analyst Tier I Active Top Secret clearance
- Quantico, VA (22 miles from Fairfax, VA)
- 1 day ago
- Quantico, VA (22 miles from Fairfax, VA)
- 1 day ago
as a Help Desk Analyst Tier I with GDIT....
Service Desk Technician (Monday-Friday 7am-4pm)
- Arlington, VA (19 miles from Fairfax, VA)
- 13 days ago
- Arlington, VA (19 miles from Fairfax, VA)
- 13 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Associate Help Desk Technician - All shifts available - Active Top Secret required
- Washington, DC (22 miles from Fairfax, VA)
- 90+ days ago
- Washington, DC (22 miles from Fairfax, VA)
- 90+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Provides phone and help-desk support for local and off-site users. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required....
Journeyman ServiceNow and Enterprise Tools Support Specialist
- Washington, DC (22 miles from Fairfax, VA)
- 11 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 11 days ago
GovCIO is seeking a skilled and motivated Journeyman ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal This role...
Senior ServiceNow Enterprise Tools Support Specialist
- Washington, DC (22 miles from Fairfax, VA)
- 11 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 11 days ago
GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports...
Demographic Data for Fairfax, VA
Moving to Fairfax, VA? Find some basic demographic data about Fairfax, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Fairfax, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Fairfax, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Windows 10
- Mobile Device Management
- Cisco
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Documentation
- Collaboration
- Reporting
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »