Job Summary
Employment Type
Full Time
Years Experience
1 - 3 years
Job Description

Managed Services Help Desk Technician

StratX IT Solutions is looking for a full-time Help Desk Technician to provide remote support to our client base out of our St. Cloud, MN office. Our technicians provide front-line support by managing tickets on a variety of issues every day giving them the ability to learn something new almost daily and build their technical skills constantly. What we all share is a passion for technology, ability to learn quickly and the ambition to want to learn every day, and a focus on our customer’s experience and success – making sure our clients are taken care of and their issues are resolved in a timely manner is our #1 responsibility! We value our employees and offer great benefits and a fun culture – we love what we do and how we do it! The members of our team come from diverse cultural and educational backgrounds and work experience.

It is important that our new StratXian have...

  • Solid technical troubleshooting skills,including desktop, application, server and network support
  • 2+ years of SOLID technical support experience
  • Excellent verbal & written communication skills; excellent customer service & organizational skills
  • Strong work ethic; accountability to yourself, your team and our clients
  • Proficiency with
    • Desktop applications (Microsoft Office, QuickBooks, VPN access, Adobe, and more)
    • Microsoft Office 365 and other hosted email solutions
    • Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
  • PROVEN ability to troubleshoot network printers, UPS devices, tablets and mobile devices
  • Experience with virus removal and peripheral devices (scanners, monitors, webcams, etc.)
  • Experience with WAPs, routers, firewalls, and network switches
  • Understanding of Microsoft Exchange Server and backup software

**Please be in driving distance to St. Cloud to apply**

Job ID: 282074542

StratX IT Solutions
Open Jobs
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