Help Desk Technician Jobs in Newport, RI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Providence, RI (23 miles from Newport, RI)
- 7 hours ago
- Providence, RI (23 miles from Newport, RI)
- 7 hours ago
This position is for the Rhode Island Supreme Court Judicial Technology Center (JTC) located in Providence, RI. This is a permanent, full-time position. The Senior Developer is responsible for the...
- Providence, RI (23 miles from Newport, RI)
- 5 days ago
- Providence, RI (23 miles from Newport, RI)
- 5 days ago
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Help Desk Analyst - Tier 1 (Day)
- Providence, RI (23 miles from Newport, RI)
- 5 days ago
- Providence, RI (23 miles from Newport, RI)
- 5 days ago
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Senior Endpoint and Virtual Desktop Engineer
- Providence, RI (23 miles from Newport, RI)
- 9 days ago
- Providence, RI (23 miles from Newport, RI)
- 9 days ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Advanced Technical Support Specialist
- Providence, RI (23 miles from Newport, RI)
- 9 days ago
- Providence, RI (23 miles from Newport, RI)
- 9 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Helpdesk Technician, NMCI/RDT&E (NUWC Code 34/Navy/DoD)
- Middletown, RI (3 miles from Newport, RI)
- 11 days ago
- Middletown, RI (3 miles from Newport, RI)
- 11 days ago
Perform daily, weekly and monthly backups of specified Code 34 RDT&E systems in accordance with the operating system native back-up tools in the individual operating systems....
- New Bedford, MA (22 miles from Newport, RI)
- 22 days ago
- New Bedford, MA (22 miles from Newport, RI)
- 22 days ago
Senior Desktop Support Lead AFC Corporate- Birmingham Senior Desktop Support Lead FULL TIME AFC CORPORATE- BIRMINGHAM Location: Birmingham, AL (Hybrid eligible) Department: Information Technology...
Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems...
Technical Support Analyst (RI/MA)
- Warwick, RI (16 miles from Newport, RI)
- 29 days ago
- Warwick, RI (16 miles from Newport, RI)
- 29 days ago
Technical Support Analyst (RI/MA) Infrastructure Warwick, Rhode Island Contract To Hire Mar 25, 2025 IT Support Analyst Join a fast-paced team as an IT Support Analyst, providing hands-on and...
- Providence, RI (23 miles from Newport, RI)
- 29 days ago
- Providence, RI (23 miles from Newport, RI)
- 29 days ago
Level 2 Support Engineer Providence, RI Hybrid Job Description: Aqueduct Technologies is looking for Interim Level 2 Support Engineer that may transition to a full-time position for our customer...
- Portsmouth, RI (7 miles from Newport, RI)
- 30+ days ago
- Portsmouth, RI (7 miles from Newport, RI)
- 30+ days ago
KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of hardware, software, operating systems (especially Windows & macOS), and networking concepts....
Service Desk Technician - Bilingual Spanish/English (TIER 1)
- Providence, RI (23 miles from Newport, RI)
- 30+ days ago
- Providence, RI (23 miles from Newport, RI)
- 30+ days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Educational Technology Support Specialist I
- Kingston, RI (10 miles from Newport, RI)
- 30+ days ago
- Kingston, RI (10 miles from Newport, RI)
- 30+ days ago
Posting Number: SF01981 Job Title: Educational Technology Support Specialist I Position Number: 106816 FTE: 1.00 FLSA: Non-Exempt Position Type: Professional Staff Union: PTAA -...
Fusion SCM Cloud Technical Support - 4
- Providence, RI (23 miles from Newport, RI)
- 45+ days ago
- Providence, RI (23 miles from Newport, RI)
- 45+ days ago
Salary Not Available Fusion SCM Cloud Technical Support - 4 Oracle Location: Providence, RI - 02919 Positions available: 1 Job #: 273539516 Source: NLX Posted: 3/13/2025 Web Site: usnlx.com Job...
- Warwick, RI (16 miles from Newport, RI)
- 45+ days ago
- Warwick, RI (16 miles from Newport, RI)
- 45+ days ago
This person should possess a good knowledge of the Microsoft Windows environment in both the client and server operating systems. ESSENTIAL DUTIES AND RESPONSIBILITIES 1....
Demographic Data for Newport, RI
Moving to Newport, RI? Find some basic demographic data about Newport, RI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Newport, RI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Newport, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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