Help Desk Technician Remote & Hybrid Only Jobs in Ohio
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Carespring is searching for a Technical Support Specialist to provide a wide range of hardware / software support to Carespring employees in multiple locations in the northern Cincinnati and...
Remote WorkTitle: Site Support Technician | Cleveland, OH - Multiple Sites | Room for Growth! Pay/Salary/Benefits/Perks: Contract Type: 6-Month Contract to Hire/ Extensions Hourly Rate: 28-29/HR Salary upon...
Remote WorkTitle: Service Desk Specialist Location : Cleveland, OH Target Start Date : Sept. 15 Type: (C, CTH, D) C Pay Rate / Salary (Ranges OK) : $20-$30/HR Job Description : We are seeking a...
Remote WorkDeliver proactive, high-touch help desk support to the Smithers Executive Team. Coordinate timely repairs, replacements, and/or upgrades of hardware and software....
IT Service Desk Analyst Position Summary: We are seeking a skilled and customer-focused Helpdesk Technician with a strong background in phone-based technical support and troubleshooting across...
DRB Systems ("DRB") is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for...
Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Cleveland, OH data center,...
Working knowledge of Microsoft Office and Windows Operating Systems....
Remote WorkLead Desktop Technician The Ohio State University Wexner Medical Center - 3.9 Columbus, OH Job Details Full-time 23 hours ago Benefits Paid parental leave Disability insurance Health insurance...
Proteam Solutions Inc. 3.9 IT Help Desk (Remote) Sign in to apply Columbus, OH Sign in to apply IT Service Center is responsible for resolving customer/client technical issues and responding to...
Remote WorkJob Description We're seeking a detail-oriented and customer-focused Help Desk Technician II to provide advanced technical support and troubleshooting for our internal users....
Are you the one your friends and family turn to when they need help troubleshooting their technology? Do you get a sense of fulfillment from resolving tough problems? LCS is seeking...
Entry-Level IT Support Associate - Overnight (F)
- Cleveland, OH
- 30+ days ago
- Cleveland, OH
- 30+ days ago
Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Cleveland, OH data center,...
Experience with Unix/Linux operating systems. Familiarity with productivity and collaboration tools such as: Google Workspace (G Suite), Jamf, Microsoft 365, Okta, Slack, Zoom, Zendesk....
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in...
Remote WorkDemographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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