Help Desk Technician Remote & Hybrid Only Jobs in North Carolina
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Summary of Duties: SAS Institute, Inc. seeks a Sr Analytical Technical Support Engineer to provide technical support for analytical enterprise-class SAS software applications and/or solutions by...
Remote WorkApplication/Production Support Help Desk Analyst - HYBRID
- Durham, NC
- 3 days ago
- Durham, NC
- 3 days ago
Job Description: ***Crop to Crop resumes are accepted This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside...
Piper Companies is seeking a Technical Support Engineer to join a fully remote team based in Raleigh, NC, that provides outsourced IT support and managed services to small and mid-sized businesses...
Remote WorkImmediate Hiring:Direct Client:Senior Software Support Engineer:HYBRID ROLE
- Durham, NC
- 6 days ago
- Durham, NC
- 6 days ago
Familiarity in Object-oriented design and Java/J2EE Web development within UNIX and Windows environments using: design patterns within core Java, JDBC, Spring framework, Multi-threaded is needed Experience...
Overview McGuireWoods LLP is seeking an OST/Desktop Support Technician for our Charlotte, NC office. This role focuses on providing hands-on support to firm personnel with PC hardware and...
Summary Technical support specialist providing remote support to our customers of pharmacy automation. Job Description We are the makers of possible BD is one of the largest global medical...
Solution Support Engineer - Professional Services
- Charlotte, NC
- 13 days ago
- Charlotte, NC
- 13 days ago
systems, middleware, and custom application software....
Remote WorkWelcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community...
General Information Req # WD00085978 Career area: Information Technology Country/Region: United States of America State: North Carolina City: Morrisville Date: Monday, August 4, 2025 Working time:...
Company Mission Our mission is to give the world access to the best products by empowering great brands to reach their growth potential. About Wayflyer Today's consumer brands need a capital...
Remote WorkGood understanding of core operating systems such as Windows and MAC including installation and configuration....
GIS Analyst Help Desk Support (Remote) Location: Raleigh, NC Duration: 12+ Months Job Description: This a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication...
Remote WorkReq ID: 333776 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
Remote WorkThis position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers...
Remote WorkRemote Helpdesk Support Technician (Active Directory)
- Charlotte, NC
- 30+ days ago
- Charlotte, NC
- 30+ days ago
":" This is a remote position \n Shift: Monday-Friday 8am-5pm EST \n\nProton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician....
Remote WorkDemographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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