Help Desk Technician Jobs in Concord, NH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Hooksett, NH (12 miles from Concord, NH)
- 7 days ago
- Hooksett, NH (12 miles from Concord, NH)
- 7 days ago
At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is...
New Hampshire Mutual Bancorp (NHMB) is adding to our talented team and seeking an IT Help Desk professional. The incumbent provides support services for all of NHMB, including our affiliates,...
- Bedford, NH (20 miles from Concord, NH)
- 13 days ago
- Bedford, NH (20 miles from Concord, NH)
- 13 days ago
Business Support Specialist in Bedford Job Ref: ... Employer: Network Company Name: The Masiello Group Industry: Information Technology Job Type: Full Time State: New Hampshire City: Bedford Zip...
Responsibilities: Compile and assemble program governance documentation per agreed cadence, in preparation for review with customer. Documentation may include instrument inventory list, program...
Student - IT Support Assistant
- Manchester, NH (17 miles from Concord, NH)
- 30+ days ago
- Manchester, NH (17 miles from Concord, NH)
- 30+ days ago
Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us and helped us...
- Manchester, NH (17 miles from Concord, NH)
- 45+ days ago
- Manchester, NH (17 miles from Concord, NH)
- 45+ days ago
Help Desk Coordinator AutoFair Automotive Group - 2.9 Manchester, NH Job Details Full-time $55,000 - $60,000 a year 19 hours ago Benefits Paid training Health insurance Dental insurance 401(k)...
Demographic Data for Concord, NH
Moving to Concord, NH? Find some basic demographic data about Concord, NH below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Concord, NH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Concord, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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