Help Desk Technician Jobs in Reno, NV
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Preferred Skills: Operating systems hardware architecture Basic Networking Microsoft Office and Business Apps Ability to work independently PHYSICAL DEMAND While performing the duties of this job, the...
Position Description The Campus Support Specialist (CSS) is responsible for the daily operation of their location. The CSS handles the locations administrative and operational duties and assists...
Proficient in using remote access tools such as LogMeIn, Dameware, Remote Desktop Protocol (RDP), and VPNs....
- Sparks, NV (3 miles from Reno, NV)
- 30+ days ago
- Sparks, NV (3 miles from Reno, NV)
- 30+ days ago
IT Support Technician II Sierra Nevada Corporation View Employer's Profile FOLLOW EMPLOYER Today Secret Unspecified Unspecified Sparks, NV (ON-SITE/OFFICE) Do you have an eye for detail and a...
- Sparks, NV (3 miles from Reno, NV)
- 30+ days ago
- Sparks, NV (3 miles from Reno, NV)
- 30+ days ago
Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician II you will be using your skills and expertise to provide computer,...
Biologist - Remote Desktop Analyst Coordinator (Field Based)
- Reno, NV
- 90+ days ago
- Reno, NV
- 90+ days ago
ERM is hiring a Biologist - Remote Desktop Analyst Coordinator to join our Impact Assessment Environmental Clearance team remote, based on the Western US, ideally in California. This position...
Demographic Data for Reno, NV
Moving to Reno, NV? Find some basic demographic data about Reno, NV below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Reno, NV
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Reno, NV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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