Help Desk Technician Remote & Hybrid Only Jobs in Maryland
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
The Help Desk Specialist will be responsible for the following: Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications...
Remote WorkAs a Service Desk Specialist, you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. This includes providing support...
Remote WorkRELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SCITRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems...
Remote WorkSolid understanding of operating systems, business applications, printing systems, and network infrastructure....
System Support Engineer Title: System Support Engineer Location: Baltimore, MD Type: Contract-to-Hire (Conversion expected around 6 months) Job Description This is a critical, high-priority role...
Location: [Remote] Department: Project Management Office (PMO) Reports To: Program Manager Job Summary: We are seeking a highly skilled and detail-oriented White Paper Specialist to join our...
Remote Workship Required: Yes Job Description: Help Desk Technician Transform technology into opportunity as a Help Desk Technician with GDIT....
Remote WorkDesk Technician III Transform technology into opportunity as a Help Desk Technician III with GDIT....
Remote WorkHelp Desk Technician - Day Shift - TS/SCI W/Poly
- Annapolis, MD
- 13 days ago
- Annapolis, MD
- 13 days ago
ship Required: Yes Job Description: Help Desk Technician Transform technology into opportunity as a Help Desk Technician IV with GDIT....
Remote WorkEssential Duties and Responsibilities Help Desk Support : Provide first-level network troubleshooting and support Network Monitoring : Monitor network performance and identify issues Documentation :...
Title: Associate Desktop Support Specialist Location : Rockville, MD (hybrid 3x week) Target Start Date :September 1, 2025 Type : contract Pay Rate : DOE Role Overview Join our team as an...
Remote WorkField Support/ Hardware Technicians TS/SCI with active polygraph required! Hours: M-F, 10 am-6 pm Are you ready to make a meaningful impact with a company that values your technical ambition? Join...
Tasks include troubleshooting operating systems like Windows and macOS. Technical Troubleshooting: Use technical skills to resolve issues efficiently, contributing to seamless IT operations....
Remote WorkHelp Desk System Support Analyst Lanham, Maryland, United States
- Lanham, MD
- 30+ days ago
- Lanham, MD
- 30+ days ago
Help Desk System Support Analyst Lanham, Maryland, United States Apply for Position Job Openings Help Desk System Support Analyst About the job Help Desk System Support Analyst Help Desk System...
Remote WorkTechnical Support Engineer (Hybrid/Columbia MD)New
- Columbia, MD
- 30+ days ago
- Columbia, MD
- 30+ days ago
New Technical Support Engineer (Hybrid/Columbia MD) US - Headquarters - Maryland - Columbia Who is Tenable? Tenable is the Exposure Management company. 44,000 organizations around the globe rely...
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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