Help Desk Technician Remote & Hybrid Only Jobs in Illinois
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
What You Will Do: GFT is seeking a Senior Technical Support Specialist to join our IT Services team! This role can be fully remote, however candidates must reside in the United States. GFT’s...
Remote WorkPosition Overview: We are seeking a motivated and customer-focused Helpdesk Technician to join a high-touch, fast-paced IT support team. This role is ideal for individuals with retail experience...
Remote WorkMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
Overview We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we...
Remote WorkSenior Azure Virtual Desktop Engineer/Architect Contract Duration: 6 Months+ Location: Fully Remote (CST Hours) Reason for Opening: Migration from Citrix to Azure Virtual Desktop (AVD) Overview:...
Remote WorkData Centre Service Delivery Field Support Engineer
- Springfield, IL
- 3 days ago
- Springfield, IL
- 3 days ago
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
Help Desk Technician Responsibilities: Help desk support for a laptop refresh project Assist with 200+ laptops, replace old laptops with new ones Help users join the domain Install software updates...
Preferred Skills and Qualifications: Knowledge of and/or basic skills in: Microsoft Windows Applications and Desktop Operating Systems (Active Directory)....
Troubleshooting and Problem Solving: Diagnose and resolve a wide range of complex technical problems, often remotely, on-site or travel to remote offices, including issues with operating systems, applications...
Help Desk Administrator (Hybrid, Schaumburg, IL)
- Schaumburg, IL
- 6 days ago
- Schaumburg, IL
- 6 days ago
Experience managing and maintaining the following operating systems: Windows 10,11 iPhone iOS, and Android....
Company Description About Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the...
Strong knowledge of Windows/macOS, mobile operating systems, Active Directory, and basic networking. Proficiency with ticketing systems (e.g., ServiceNow) and remote support tools....
Job Details Technical Support Specialist Desktop Support Specialist Chicago, IL Posted: 8/12/2025 Job Description Job ID#: 61310 Job Category: Technical Support Specialist Position Type: Contract...
Remote Workat GE HealthCare in Chicago, Illinois, United States Job Description Job Description Summary The Philips MR Technical Support Engineer ( TSE ) drives customer satisfaction through Service...
Remote WorkThe Marmon Group LLC As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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