Help Desk Manager Jobs in Washington
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Angel Of The Winds Casino Resort
- Arlington, WA
- 2 days ago
- Arlington, WA
- 2 days ago
Starting Wage: $28.50/hr Company Standards At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and...
In Person- Fred Hutchinson Cancer Research Center
- Seattle, WA
- 12 days ago
- Seattle, WA
- 12 days ago
PREFERRED QUALIFICATIONS: Strong understanding of ITIL principles, ticketing systems (e.g., ServiceNow, Jira Service Management), and remote support tools....
In PersonIT Customer Support Manager, Information Technology Services
- Bellevue Community College
- Bellevue, WA
- 19 days ago
- Bellevue, WA
- 19 days ago
Oversee and monitor the evaluation and contractual aspects of our IT Service Management tool (TeamDynamix) with the vendor to ensure completion and compliance of contract requirements....
In PersonIT Customer Support Manager, Information Technology Services
- Bellevue College
- Bellevue, WA
- 20 days ago
- Bellevue, WA
- 20 days ago
IT Customer Support Manager, Information Technology Services Job ID: 15559 Location: Bellevue College Full/Part Time: Full Time Regular/Temporary: Regular Pay, Benefits & Work Schedule...
In PersonSite Operations Support Manager (Abilene, TX)
- Oracle
- Olympia, WA
- 30+ days ago
- Olympia, WA
- 30+ days ago
Site Operations Support Manager (Abilene, TX) Oracle - Olympia, WA 98507 Posted: 4/19/2026 - Expires: 6/18/2026 Job ID: 293358839 Apply Now I have already applied Save Job Print Email Share Job...
In PersonDemographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
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Salary for Help Desk Manager Jobs in Washington
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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