Help Desk Manager Jobs in West Mclean, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Epic Prelude Application Support Specialist - 5876600
- Arlington, VA (8 miles from West Mclean, VA)
- 6 hours ago
- Arlington, VA (8 miles from West Mclean, VA)
- 6 hours ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
IT Tiers 1-3 Help Desk Manager (HDMGR)
- Washington, DC (11 miles from West Mclean, VA)
- 1 day ago
- Washington, DC (11 miles from West Mclean, VA)
- 1 day ago
Relevant certifications (e.g., ITIL, HDI, CompTIA A+, Certified Help Desk Manager (CHDM) Overview We are seeking a IT Help Desk Manager (HDMGR) to join our proposal for the United States House of Representatives...
- Herndon, VA (8 miles from West Mclean, VA)
- 2 days ago
- Herndon, VA (8 miles from West Mclean, VA)
- 2 days ago
You will ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored...
- Fairfax, VA (13 miles from West Mclean, VA)
- 3 days ago
- Fairfax, VA (13 miles from West Mclean, VA)
- 3 days ago
Strong knowledge of PC operating systems (e.g., Windows, DOS), networking, and mail standards. Demonstrated experience supervising service desk teams and managing customer-facing IT support....
- Washington, DC (11 miles from West Mclean, VA)
- 6 days ago
- Washington, DC (11 miles from West Mclean, VA)
- 6 days ago
DanSources is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC....
- Washington, DC (11 miles from West Mclean, VA)
- 6 days ago
- Washington, DC (11 miles from West Mclean, VA)
- 6 days ago
The Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor),...
LIMS Application Support Specialist
- Chantilly, VA (13 miles from West Mclean, VA)
- 7 days ago
- Chantilly, VA (13 miles from West Mclean, VA)
- 7 days ago
Essential Functions, Responsibilities & Duties may include, but are not limited to: The Application Support Specialist will be responsible for the day-to-day operations, maintenance, and support of...
- Washington, DC (11 miles from West Mclean, VA)
- 9 days ago
- Washington, DC (11 miles from West Mclean, VA)
- 9 days ago
Overview: We are seeking an experienced ERP Help Desk Manager with strong knowledge of Unit4 ERP to lead our support team....
- Arlington, VA (8 miles from West Mclean, VA)
- 9 days ago
- Arlington, VA (8 miles from West Mclean, VA)
- 9 days ago
Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being....
- Washington, DC (11 miles from West Mclean, VA)
- 14 days ago
- Washington, DC (11 miles from West Mclean, VA)
- 14 days ago
Seeking an experienced Deskside Support Technician to provide onsite technical assistance and break/fix support for government end-user devices....
- Washington, DC (11 miles from West Mclean, VA)
- 15 days ago
- Washington, DC (11 miles from West Mclean, VA)
- 15 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
- Reston, VA (6 miles from West Mclean, VA)
- 16 days ago
- Reston, VA (6 miles from West Mclean, VA)
- 16 days ago
Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL. Experience with various ticketing systems and remote support tools....
Deskside Support Technician (Tier II)
- Washington, DC (11 miles from West Mclean, VA)
- 16 days ago
- Washington, DC (11 miles from West Mclean, VA)
- 16 days ago
An IT Services program supporting several customers....
Deskside Support Technician (Tier 2)
- Alexandria, VA (13 miles from West Mclean, VA)
- 16 days ago
- Alexandria, VA (13 miles from West Mclean, VA)
- 16 days ago
Meet customer requirements for Service Desk performance, and provide network technical support. Instruct customers and support staff in the use of equipment and software....
Web Application Support Specialist
- Washington, DC (11 miles from West Mclean, VA)
- 22 days ago
- Washington, DC (11 miles from West Mclean, VA)
- 22 days ago
This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems....
Remote WorkDemographic Data for West Mclean, VA
Moving to West Mclean, VA? Find some basic demographic data about West Mclean, VA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in West Mclean, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in West Mclean, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Windows Forms
- Computer Science
- Printer Support
- Virus Removal
- Network Infrastructure
- IT Strategy
- Operating Systems
- Technical Troubleshooting
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Change Control
- Mobile Device Management
- Service Delivery
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- R Programming
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Electronic Health Record
- Mac Skills
- Installation
- Information Technology
- Resolution
- Epic
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Coaching
- Collaboration
- Reporting
- Flexibility
- Inventory Management
- Interpersonal Skills
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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