Help Desk Manager Jobs in Richmond Hill, ON

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-4 of 4 Jobs

Java Lead Application Support Specialist

  • Toronto, ON (15 miles from Richmond Hill, ON)
  • 8 days ago
  • Toronto, ON (15 miles from Richmond Hill, ON)
  • 8 days ago

By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: We are looking for a seasoned Senior Application Support / Technical...

Manager, Help Desk

  • Markham, ON (7 miles from Richmond Hill, ON)
  • 13 days ago
  • Markham, ON (7 miles from Richmond Hill, ON)
  • 13 days ago

Technologies Used Microsoft Office Freshworks (Fresh Service) Service Management...

RQ08467 Application Support Specialist

  • North York, ON (9 miles from Richmond Hill, ON)
  • 21 days ago
  • North York, ON (9 miles from Richmond Hill, ON)
  • 21 days ago

. - Building and management of core help desk support knowledge base. - Prepare test materials, conduct QA and regression testing of defect fixes and change requests as required. - Provide support to...

Senior Manager, Application Support

  • Toronto, ON (15 miles from Richmond Hill, ON)
  • 21 days ago
  • Toronto, ON (15 miles from Richmond Hill, ON)
  • 21 days ago

Management (ITSM), IT Systems Management, Long Term Planning, Time Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week:...

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Register to search for more online courses. >>>

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Salary for Help Desk Manager Jobs in Richmond Hill, ON

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Richmond Hill, ON offer the following education background
Bachelor's Degree
41.6%
Master's Degree
17.5%
Associate's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.6%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Richmond Hill, ON
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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