Help Desk Manager Remote & Hybrid Only Jobs in New York
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketingeach solution can...
RemoteSAP/EDI Application Support Specialist
- Amaris Consulting
- New York, NY
- 11 days ago
- New York, NY
- 11 days ago
About the Role We are looking for an experienced Application Support Specialist to ensure the stability, accuracy, and continuous improvement of key enterprise systems supporting retail,...
HybridTitle: Middle Office Trade Support Line of Business: Technology and operations Duration: 07 months Possibility of Extension: yes Possibility of FTE: yes Location: New York City, NY - Hybrid - 3...
HybridApplication Support Manager - Expert
- Talent Software Services, Inc
- New York, NY
- 13 days ago
- New York, NY
- 13 days ago
Title: Application Support Manager Duration: 6 months Location: 151 W 42nd St, New York Is this role remote? Hybrid 3 days a week in office, flexible Hours of Operation: 8:30 AM - 5:30 PM Join our...
HybridDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in New York
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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