Help Desk Manager Jobs in Gulfport, MS
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Service Desk Manager - Active Secret Clearance Required
- Stennis Space Center, MS (16 miles from Gulfport, MS)
- 4 days ago
- Stennis Space Center, MS (16 miles from Gulfport, MS)
- 4 days ago
This designation reflects the companys commitment to hiring and supporting active-duty and veteran employees....
- Stennis Space Center, MS (16 miles from Gulfport, MS)
- 8 days ago
- Stennis Space Center, MS (16 miles from Gulfport, MS)
- 8 days ago
decision-making and continuously improve support, updating the customer satisfaction survey as needed and posting upon key stakeholders approval; develop and recommend dashboards to support visibility...
- Stennis Space Center, MS (16 miles from Gulfport, MS)
- 12 days ago
- Stennis Space Center, MS (16 miles from Gulfport, MS)
- 12 days ago
This designation reflects the companys commitment to hiring and supporting active-duty and veteran employees....
Remote Work- Stennis Space Center, MS (16 miles from Gulfport, MS)
- 25 days ago
- Stennis Space Center, MS (16 miles from Gulfport, MS)
- 25 days ago
Manage and coordinate urgent and complicated support issues. Act as escalation point for all requests and incidents....
Demographic Data for Gulfport, MS
Moving to Gulfport, MS? Find some basic demographic data about Gulfport, MS below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Gulfport, MS
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Gulfport, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Drupal CMS
- Windows OS
- Application Support
- Infrastructure Management
- Backup
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Microsoft SharePoint
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Financial Management
- Microsoft Active Directory
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Education Experience
- Documentation
- Verbal Communication
- Telephone Skills
- Mentoring
- Collaboration
- Reporting
- Coaching
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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