Help Desk Manager Jobs in Van Buren Twp, MI
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Epic Prelude Application Support Specialist - 5876600
- Detroit, MI (24 miles from Van Buren Twp, MI)
- 2 hours ago
- Detroit, MI (24 miles from Van Buren Twp, MI)
- 2 hours ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
ADMS Application Support Specialist
- Detroit, MI (24 miles from Van Buren Twp, MI)
- 11 days ago
- Detroit, MI (24 miles from Van Buren Twp, MI)
- 11 days ago
Title: ADMS Application Support Specialist Location: Detroit, MI (Hybrid schedule) Duration: 12+ Months with possibility to convert Role Type: W2 contract engagement Schedule: Hybrid schedule (Tuesday...
- Ann Arbor, MI (20 miles from Van Buren Twp, MI)
- 22 days ago
- Ann Arbor, MI (20 miles from Van Buren Twp, MI)
- 22 days ago
This position plays a critical role in ensuring the seamless delivery of IT support, project coordination, and troubleshooting, while fostering collaboration across various technical groups....
Demographic Data for Van Buren Twp, MI
Moving to Van Buren Twp, MI? Find some basic demographic data about Van Buren Twp, MI below.
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Title Synonyms
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Salary for Help Desk Manager Jobs in Van Buren Twp, MI
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Van Buren Twp, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Windows Forms
- Computer Science
- Printer Support
- Virus Removal
- IT Strategy
- Client Support
- Operating Systems
- Technical Troubleshooting
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Mobile Device Management
- Service Delivery
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- R Programming
- Zendesk
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Electronic Health Record
- Mac Skills
- Installation
- Information Technology
- Resolution
- Epic
- Microsoft Office 365
- Networking
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Verbal Communication
- Coaching
- Collaboration
- Reporting
- Flexibility
- Interpersonal Skills
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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