Help Desk Manager Jobs in Maine

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-3 of 3 Jobs
Wells Fargo - Charlotte, ME
Responsible for managing releases inclusive of application updates, middleware / operating system patches and security improvements and in DEV/TEST and PRODUCTION environments Understanding of Contiunous...
4 days ago
Entre Computer Services - Augusta, ME
a dynamic and fast paced environment; good communication skills a must Install, configure, upgrade and troubleshoot computer hardware and software Must know how to support Microsoft Windows 10 and Windows...
19 days ago
On Semiconductor - South Portland, ME
. * Assist with acquired company integration * Minimum Bachelor Degree; with a technical major, such as engineering or computer science OR 2-5 years of experience in Help Desk or Desk Side Support positions...
30+ days ago

Demographic Data for Maine

Moving to Maine? Find some basic demographic data about Maine below.


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Help Desk Manager Online Courses and Training Opportunities

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Without customers, your business does not exist. Marketing helps you understand your potential user and focus your product on their needs. This course will help you organize a...


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When writing software, destruction can be just as valuable as creation. Learn how to catch bugs and break software as you discover different testing methods that will help you...


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In this course, you’ll learn how to pitch your business and secure the funding you’ll need to launch your new company. We’ll show you how to write clear, compelling, and...


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Salary for Help Desk Manager jobs in Maine

**Data source: Bureau of Labor Statistics

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