Help Desk Manager Jobs in Smyrna, GA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Atlanta, GA (10 miles from Smyrna, GA)
- 16 hours ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 16 hours ago
We are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the customer and...
Mgr. Technical Support Engineering
- Atlanta, GA (10 miles from Smyrna, GA)
- 7 days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 7 days ago
Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and...
- Norcross, GA (17 miles from Smyrna, GA)
- 19 days ago
- Norcross, GA (17 miles from Smyrna, GA)
- 19 days ago
Manage a team of 4 helpdesk analysts Address and prioritize helpdesk tickets Develop and implement helpdesk policies Train and mentor staff Collaborate with IT teams to resolve issues Report on...
Manager 2, HelpDesk Manager/Desktop Support
- Atlanta, GA (10 miles from Smyrna, GA)
- 20 days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 20 days ago
Advance working knowledge of Microsoft and Apple operating systems and software products....
- Alpharetta, GA (21 miles from Smyrna, GA)
- 24 days ago
- Alpharetta, GA (21 miles from Smyrna, GA)
- 24 days ago
Management experience would be advantageous Extensive knowledge of computer hardware, application support with Microsoft applications, working with a range of diagnostic utilities and operating systems...
Sr. Deskside Support Specialist
- Atlanta, GA (10 miles from Smyrna, GA)
- 60+ days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 60+ days ago
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,...
Jr. Deskside Support Specialist
- Atlanta, GA (10 miles from Smyrna, GA)
- 60+ days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 60+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
- Atlanta, GA (10 miles from Smyrna, GA)
- 60+ days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 60+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
Demographic Data for Smyrna, GA
Moving to Smyrna, GA? Find some basic demographic data about Smyrna, GA below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Smyrna, GA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Smyrna, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Artificial Intelligence
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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