Help Desk Manager Jobs in Milton, GA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Dunwoody, GA (10 miles from Milton, GA)
- 2 days ago
- Dunwoody, GA (10 miles from Milton, GA)
- 2 days ago
Experience using and improving IT Service Management solutions such as ServiceNow. Strong skills in use of Microsoft products and related back-office products....
Familiarity with Microsoft 365, Windows operating systems, and general desktop application support. Understanding of enterprise software deployment and configuration....
Location: Alpharetta, US-GA Rate: Not Specified Type: Permanent Application Support Specialist (Hybrid US) \n \n Mission - Why We Exist, What We Do, and Why We Need You \n \n \n We started...
- Smyrna, GA (21 miles from Milton, GA)
- 16 days ago
- Smyrna, GA (21 miles from Milton, GA)
- 16 days ago
A client of Insight Global is looking for a Deskside Support Technician. This individual will be responsible for the tier 2 deskside support of both the hardware and software of Home Depot's...
Were hiring an Infrastructure Engineer to strengthen identity management and automation practices across our IoT infrastructure. This role requires deep operational experience with Okta, including...
Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and...
Demographic Data for Milton, GA
Moving to Milton, GA? Find some basic demographic data about Milton, GA below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Milton, GA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Milton, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Systems Analysis
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Conflict Resolution
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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