Help Desk Manager Jobs in Duluth, GA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Smyrna, GA (21 miles from Duluth, GA)
- 1 day ago
- Smyrna, GA (21 miles from Duluth, GA)
- 1 day ago
A client of Insight Global is looking for a Deskside Support Technician. This individual will be responsible for the tier 2 deskside support of both the hardware and software of Home Depot's...
- Oakwood, GA (21 miles from Duluth, GA)
- 3 days ago
- Oakwood, GA (21 miles from Duluth, GA)
- 3 days ago
Service Desk Manager University of North Georgia in Oakwood, GA Apply Now Type: Full-Time Salary: Salary: $68,051 Posted: 06/06/2025 Category: IT Support and Training; +1 IT Manager/Director Job...
- Atlanta, GA (21 miles from Duluth, GA)
- 12 days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 12 days ago
Understanding of active directory, networking Hardware, operating system & software knowledge Job Number JO-2505-34366 Job Function Desktop Engineer Work Type Onsite Employment Type Contract Salary...
Support Systems Lead/ HelpDesk
- Alpharetta, GA (12 miles from Duluth, GA)
- 25 days ago
- Alpharetta, GA (12 miles from Duluth, GA)
- 25 days ago
Were hiring an Infrastructure Engineer to strengthen identity management and automation practices across our IoT infrastructure. This role requires deep operational experience with Okta, including...
- Atlanta, GA (21 miles from Duluth, GA)
- 45+ days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 45+ days ago
We are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the customer and...
Mgr. Technical Support Engineering
- Atlanta, GA (21 miles from Duluth, GA)
- 45+ days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 45+ days ago
Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and...
Sr. Deskside Support Specialist
- Atlanta, GA (21 miles from Duluth, GA)
- 90+ days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 90+ days ago
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,...
- Atlanta, GA (21 miles from Duluth, GA)
- 90+ days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 90+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
Jr. Deskside Support Specialist
- Atlanta, GA (21 miles from Duluth, GA)
- 90+ days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 90+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
Demographic Data for Duluth, GA
Moving to Duluth, GA? Find some basic demographic data about Duluth, GA below.
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Salary for Help Desk Manager Jobs in Duluth, GA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Duluth, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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