Help Desk Manager Jobs in Duluth, GA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
IT Service Desk Manager (on-site 30349 zip code)
- TekStream Solutions, LLC
- Atlanta, GA (21 miles from Duluth, GA)
- 10 days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 10 days ago
IT Service Desk Manager (on-site 30349 zip code) IT/Computing Direct Hire May 19, 2026 IT Service Desk Manager Atlanta, GA 30349 (on-site, M-F 8:30am - 5pm) **This role is not open to third party...
In Person- PruittHealth
- Norcross, GA (4 miles from Duluth, GA)
- 15 days ago
- Norcross, GA (4 miles from Duluth, GA)
- 15 days ago
IT Support relating to technical issues involving Microsoft's core business applications and operating systems....
In PersonApplication Support Specialist - Autodesk Construction Cloud
- Batson-Cook Construction
- Atlanta, GA (21 miles from Duluth, GA)
- 20 days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 20 days ago
Here at Batson-Cook, the first thing we build is the relationship. We specialize in general construction in all the top commercial markets including healthcare, commercial, wood frame and more....
In PersonIT Service Desk Manager (Hybrid - 3 days in office, 2 remote)
- Tosca
- Atlanta, GA (21 miles from Duluth, GA)
- 30+ days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 30+ days ago
management best practices Excellent communication skills with the ability to work across teams and regions Experience with Microsoft technologies (O365, Active Directory, Windows environments) Bachelor's...
HybridDemographic Data for Duluth, GA
Moving to Duluth, GA? Find some basic demographic data about Duluth, GA below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Duluth, GA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Duluth, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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