Help Desk Manager Jobs in Wilmington, DE
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Kforce
- Newtown Square, PA (18 miles from Wilmington, DE)
- 5 days ago
- Newtown Square, PA (18 miles from Wilmington, DE)
- 5 days ago
Kforce has a client located in Newtown Square, PA that is looking for an Interim Service Desk Manager. The duration of this role is 3-6 months (potential extension). The role is hybrid but they...
RemoteHelp Desk Lead - Technical Support
- CQ Medical
- Avondale, PA (14 miles from Wilmington, DE)
- 18 days ago
- Avondale, PA (14 miles from Wilmington, DE)
- 18 days ago
Experience working with IT service management (ITSM) platforms such as Freshservice, ServiceNow, or Jira Service Management....
In PersonCSV and Lab Application Support Specialist
- Frontage Laboratories
- Exton, PA (22 miles from Wilmington, DE)
- 30+ days ago
- Exton, PA (22 miles from Wilmington, DE)
- 30+ days ago
CSV and Lab Application Support Specialist Title: CSV and Lab Application Specialist Location: Exton, PA Reports to : Senior Director IT Infrastructure Full-time (40 hrs./week) on site Frontage...
In PersonApplication Support Specialist
- City of Philadelphia, PA
- Philadelphia, PA (24 miles from Wilmington, DE)
- 90+ days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 90+ days ago
Company Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major...
In PersonDemographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Wilmington, DE
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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