Help Desk Manager Jobs in Connecticut

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-5 of 5 Jobs
Montville, CT
Requirements of the IT Application Support Specialist: Bachelor's degree in Computer Science, Engineering, Business or a related field Demonstrated knowledge and experience with applications that will...
6 days ago
Advanced Technology Services - Stamford, CT
Position at Innovative Technology Solutions Innovative Technology Solutions (ITS) is a leading provider of managed IT services that enhance enterprise IT through scalable solutions in device...
11 days ago
Yale University - New Haven, CT
Manages operating systems, applications, web services, and content on the client's servers. 5. Maintains indepth knowledge of existing and emerging technologies. 6....
18 days ago
Smartech And Associates Lp - Berlin, CT
Deskside Support II * Advanced Support/Management * Kensington, CT 06037, USA Performs service, repair and/or installation of computer products including system hardware, software, and PC's....
30+ days ago
Smartech And Associates Lp - Berlin, CT
Deskside Support III * Advanced Support/Management * Kensington, CT 06037, USA Performs service, repair and/or installation of computer products including system hardware, software, and PC's....
30+ days ago

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**Data source: Bureau of Labor Statistics

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