Help Desk Manager Jobs in Connecticut

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-4 of 4 Jobs
CSI - East Hartford, CT
Must have a strong foundational knowledge and/or comparable experience working with and supporting Microsoft Windows Server operating systems and ASP.NET applications that run on them Demonstrated ability...
25 days ago
HP Inc. - Shelton, CT
Advanced knowledge of operating systems and software. Basic skills in project management. Strong communication skills, problem analysis, and presentation skills....
30+ days ago
NORESCO - Farmington, CT
science or related field, or equivalent relevant experience and/or credentials is required Basic Qualifications Strong technical infrastructure background in the personal computing discipline with...
30+ days ago
Lincoln Financial Group - Hartford, CT
support role Customer Service experience is required Application Support, Desktop Support, Technical Support highly preferred #LI-AE2 This position may be subject to Lincolns Political Contribution...
30+ days ago

Demographic Data for Connecticut

Moving to Connecticut? Find some basic demographic data about Connecticut below.


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Help Desk Manager Online Courses and Training Opportunities

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Without customers, your business does not exist. Marketing helps you understand your potential user and focus your product on their needs. This course will help you organize a...


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When writing software, destruction can be just as valuable as creation. Learn how to catch bugs and break software as you discover different testing methods that will help you...


Get Your Startup Started
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In this course, you’ll learn how to pitch your business and secure the funding you’ll need to launch your new company. We’ll show you how to write clear, compelling, and...


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Salary for Help Desk Manager jobs in Connecticut

**Data source: Bureau of Labor Statistics

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