Help Desk Manager Jobs in Wheat Ridge, CO
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Tech Support Manager - Hardware Asset Management (Onsite - Centennial, CO)
- Centennial, CO (20 miles from Wheat Ridge, CO)
- 12 days ago
- Centennial, CO (20 miles from Wheat Ridge, CO)
- 12 days ago
Job Description Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in retail. We have a relentless drive to exceed our customers'...
IT Manager of Application Support - Eurofins Built Environment Testing USA - Remote
- Denver, CO (15 miles from Wheat Ridge, CO)
- 23 days ago
- Denver, CO (15 miles from Wheat Ridge, CO)
- 23 days ago
desk support for LIMS systems Manage systems that make up the LIMS ecosystem Perform other duties as assigned....
Remote WorkSenior Deskside Support Analyst
- Denver, CO (15 miles from Wheat Ridge, CO)
- 26 days ago
- Denver, CO (15 miles from Wheat Ridge, CO)
- 26 days ago
Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If...
- Denver, CO (15 miles from Wheat Ridge, CO)
- 30+ days ago
- Denver, CO (15 miles from Wheat Ridge, CO)
- 30+ days ago
About Checkr Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and...
Linux and Cloud Application Support Specialist
- Boulder, CO (19 miles from Wheat Ridge, CO)
- 45+ days ago
- Boulder, CO (19 miles from Wheat Ridge, CO)
- 45+ days ago
Responsibilities for this Position Basic Qualifications: Bachelors degree in computer science, a related field or equivalent relevant experience is required, plus a minimum of 8 years of relevant...
Demographic Data for Wheat Ridge, CO
Moving to Wheat Ridge, CO? Find some basic demographic data about Wheat Ridge, CO below.
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Salary for Help Desk Manager Jobs in Wheat Ridge, CO
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Wheat Ridge, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Systems Analysis
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Onboarding
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Conflict Resolution
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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