Help Desk Manager Jobs in Lone Tree, CO
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist (CMIC)
- Shimmick
- Denver, CO (13 miles from Lone Tree, CO)
- 4 days ago
- Denver, CO (13 miles from Lone Tree, CO)
- 4 days ago
Overview Shimmick is seeking a highly talented Application Support Specialist to be based on site at our Denver, Colorado office. This position provides frontline application support for CMiC...
In Person Part Time- Peraton
- Golden, CO (21 miles from Lone Tree, CO)
- 8 days ago
- Golden, CO (21 miles from Lone Tree, CO)
- 8 days ago
Responsibilities Provide team leadership for other site personnel Provide deskside support for PC hardware, peripherals, printers, and related equipment Troubleshoot and resolve issues with Windows operating...
In Person- True Anomaly
- Denver, CO (13 miles from Lone Tree, CO)
- 30+ days ago
- Denver, CO (13 miles from Lone Tree, CO)
- 30+ days ago
Management or a comparable ticketing platform Solid working knowledge of Windows and macOS support, cloud identity platforms (Okta, Google Workspace, Microsoft 365), hardware lifecycle management,...
In Person- Brown and Caldwell
- Lakewood, CO (9 miles from Lone Tree, CO)
- 45+ days ago
- Lakewood, CO (9 miles from Lone Tree, CO)
- 45+ days ago
The Help Desk Manager role oversees a team, ensuring an efficient operation within the Help Desk platform....
In PersonSr. Manager, Technical Support
- Ringcentral
- Denver, CO (13 miles from Lone Tree, CO)
- 45+ days ago
- Denver, CO (13 miles from Lone Tree, CO)
- 45+ days ago
Say hello to opportunities. If youre looking to be part of whats next in communication, youre in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI...
In PersonSenior Helpdesk Manager Senior Living Community
- MorningStar Senior Management LLC
- Englewood, CO (9 miles from Lone Tree, CO)
- 45+ days ago
- Englewood, CO (9 miles from Lone Tree, CO)
- 45+ days ago
Senior Helpdesk Manager Full-time - Salary Pay Range: $80,000.00 - $85,000.00 Exempt Schedule: Flexible as needed MORNINGSTAR FOUNDATIONAL BELIEFS: At MorningStar Senior Living we sincerely...
HybridDemographic Data for Lone Tree, CO
Moving to Lone Tree, CO? Find some basic demographic data about Lone Tree, CO below.
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Salary for Help Desk Manager Jobs in Lone Tree, CO
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Lone Tree, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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