Help Desk Manager Jobs in Arizona
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
We are seeking a Help Desk Manager to manage and support end users across multiple locations....
Application Support Specialist I (Remote) We have an immediate need for a contract Application Support Specialist I. The Application Specialist is responsible for quickly and effectively...
Remote WorkOur client is looking for a contract Application Specialist. This is a fully remote role. MST Hours. The Application Specialist is responsible for quickly and effectively diagnosing and resolving...
Remote WorkU.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...
U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for a Application...
Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a...
Job Title: Application Support Manager Location: Block 23 What you'll do: The role will be responsible for developing and directing a team of application support engineers for Western Alliance...
Job Title: Application Support Manager Location: Block 23 What you'll do: The role will be responsible for developing and directing a team of application support engineers for Western Alliance...
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Demographic Data for Arizona
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Salary for Help Desk Manager Jobs in Arizona
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Arizona offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Computer Science
- Systems Center Configuration Manager
- Technical Troubleshooting
- Problem Management
- Knowledge Management
- BMC Remedy
- IT Operations
- IT Service Management
- Unix/Linux
- Remote Support
- Application Support
- Windows 10
- Windows OS
- MacOS
- Mobile Device Management
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ServiceNow
- UNIX
- ITIL
- IT Support
- Optimization
- Microsoft Active Directory
- Resolution
- Key Performance Indicator
- Information Technology
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Troubleshooting
- Implementation
- Military Background
- Prioritizing
- Mentoring
- Collaboration
- Documentation
- Reporting
- Policy Development
- Project Management
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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