Help Desk Manager Jobs in Arizona
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Location:Chandler, AZ Salary Range:Competitive and commensurate with experience Introduction We are seeking a dedicated and skilled professional to join our team. This role involves providing...
Minimum of 5 years of experience in IT service management, with at least 2 years in a leadership role. Strong knowledge of IT service management frameworks, such as ITIL....
Application Support Specialist Contractor place Chandler, Arizona calendar_today 15 Apr 2025 Akkodis is seeking an Application Support Specialist for a contract role with a client in Chandler, AZ...
Job#: 2070940 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and...
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Excellent communication and customer service...
Information Technology Support Manager 4.1 4.1 out of 5 stars 9800 East Talking Stick Way, Scottsdale, AZ 85256 This is an exciting opportunity to join a stable and progressive company in the...
IT Helpdesk Manager Cogir Senior Living - 2.6 Scottsdale, AZ Job Details Full-time Estimated: $93.9K - $119K a year 21 hours ago Benefits Paid holidays Dental insurance Employee assistance program...
Responsible for providing direct leadership to the IT Service Desk support functions at Mountain Park Health Center as well as business relationship management for IT customers. Essential...
We are seeking a Help Desk Manager to manage and support end users across multiple locations....
Demographic Data for Arizona
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Salary for Help Desk Manager Jobs in Arizona
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Arizona offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- PostgreSQL
- IT Service Management
- VMware
- IT Leadership
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Artificial Intelligence
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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