Help Desk Manager Jobs in Alabama

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-4 of 4 Jobs
4M Research - Huntsville, AL
Server 2008 R2, and Windows Server 2012 /2012R2 platforms Technical Skill Requirements: BS Degree in technical field desired but not required 4 or more years of experience Comp TIA Security+ CE Qualified...
18 days ago
Troy, AL
Education and Experience Requirements Minimum of an Bachelors degree in Computer Science, Information Systems, Mathematics, Engineering or related field Minimum one year direct experience with application...
20 days ago
CGI Group - Troy, AL
Education and Experience Requirements Minimum of an Bachelors degree in Computer Science, Information Systems, Mathematics, Engineering or related field Minimum one year direct experience with application...
28 days ago
Huntsville, AL
Job Details Job Order Number JC122956962 Company Name KBR Physical Address Huntsville, AL 35808 - Job Description Title: Deskside Support Technician Location: US-US-AL-Huntsville Job Number:...
30+ days ago

Demographic Data for Alabama

Moving to Alabama? Find some basic demographic data about Alabama below.


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Help Desk Manager Online Courses and Training Opportunities

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In this course you are going to learn how to setup, configure and use a JIRA Service Desk.

Mastering basic knowledge about JIRA Service Desk, you'll be able to create and adapt your...


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