Help Desk Manager Jobs in Alabama

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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Seneca Resources - Columbia, AL
of current operating systems, and standards Ability to operate tools, components, and peripheral accessories Able to read and understand technical manuals, procedural documentation, and OEM guides...
26 days ago

Demographic Data for Alabama

Moving to Alabama? Find some basic demographic data about Alabama below.


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Help Desk Manager Online Courses and Training Opportunities

IT Help Desk for Beginners
Interested in a job in IT? Get the skills you need to pursue an entry-level position as an IT help desk technician. This course is an ideal starting point for job seekers wishing to venture into...

Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
Help desk administrators often find themselves answering the same kinds of questions from end users on a regular basis. In this course, review information that can help empower end users to solve...

IBM Cognos Framework Manager

Framework Manager, part of the IBM Cognos Business Intelligence suite, allows users to model data to facilitate report development and delivery. Framework Manager acts as the middleware between...


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