Help Desk Analyst Remote & Hybrid Only Jobs in Ohio
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Maintenance Help Desk Representative
- Forward Air
- Groveport, OH
- 12 days ago
- Groveport, OH
- 12 days ago
systems is a plus Transportation industry knowledge and experience is a plus Forward Air is an Equal Opportunity employer....
In PersonMason City Schools - Technology Support Specialist
- Greater Cincinnati School Application Consortium
- Mason, OH
- 4 hours ago
- Mason, OH
- 4 hours ago
Job Title: Technology Support Specialist Location: Mason City Schools Department: Innovation Office Reports to: Director of Technology and Innovation Performance Responsibilities The Technology...
In PersonSystems Support Analyst Principal
- American Electric Power
- Columbus, OH
- 5 hours ago
- Columbus, OH
- 5 hours ago
Job Posting End Date 06-14-2026 Please note the job posting will close on the day before the posting end date. Job Summary Works independently. Support Supply Chain, Procurement, and Fleet...
In PersonWe want you! In providing end user support as part of our DataServ team, you will play an on-site role at our customer location(s) to troubleshoot and resolve technical problems related to...
In Person(Remote) Level 2 Support Specialist
- Harris Computer Systems
- New Hampshire, OH
- 16 hours ago
- New Hampshire, OH
- 16 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonUnder the direction of the NEOnet Executive Director, the Desktop Support Specialist is responsible for the delivery of technical support services to educational entities associated with the...
In PersonCompany: ABARTA Coca-Cola Beverages Job Location: 4900 Cleveland, OH Other Potential Locations: Cleveland, OH We are actively seeking enthusiastic team players who want to work with the worlds...
In PersonSRMC Has an Exciting Opportunity for Qualified Candidates! Position: Part Time Helpdesk Technician Department : Information Services Shift: Varies, 8 hr shift PURPOSE The primary purpose of your...
In PersonL1 Operations Support Engineer
- AgreeYa Solutions
- Westerville, OH
- 1 day ago
- Westerville, OH
- 1 day ago
Job Title: L1 Operations Support Engineer Job Location: Westerville, OH | Onsite 5 days a week Shift time: 06:00 AM to 03:00 PM EST Description: AgreeYa is a global Systems Integrator and is...
In PersonSIDNEY CITY SCHOOL DISTRICT JOB DESCRIPTION TECHNICAL SUPPORT SPECIALIST Reports to: Technology Director Job Objectives: Provides technical expertise and manual skill in the installation,...
In PersonSoftware Support Specialist - Technical
- London Computer Systems
- Cincinnati, OH
- 2 days ago
- Cincinnati, OH
- 2 days ago
Are you the go-to problem-solver when it comes to tech questions? London Computer Systems ( LCS ) is hiring Software Support Specialist s - Technical to join our Product Support team. You’ll...
HybridHelpdesk Specialist II - 505760AB
- DNI Delaware Nation Industries
- Forest, OH
- 2 days ago
- Forest, OH
- 2 days ago
General Windows desktop operating system support and troubleshooting. Strong problem-solving skills. Support ticketing/queue system use (Remedy, ServiceNow, etc.)...
In Personsystem, Office applications, Outlook, and SharePoint Ability to help others while meeting individual performance goals Reliable customer support Competent technical troubleshooting A passion for Service...
In PersonTechnology Support Representative
- Butler County Area Application Consortium
- Hamilton, OH
- 2 days ago
- Hamilton, OH
- 2 days ago
Position Type: Information Technology (IT) Date Posted: 6/1/2026 Location: Talawanda School District District: Talawanda Schools Technology Support Representative Candidates must...
In PersonMust Have Technical/Functional Skills Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP) Customer handling skill...
In PersonDemographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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