Help Desk Analyst Jobs in Jackson, MS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Ridgeland, MS (9 miles from Jackson, MS)
- 1 day ago
- Ridgeland, MS (9 miles from Jackson, MS)
- 1 day ago
Job#: 2078121 Job Description: Apex Systems, the Nation's 2nd largest Technical Staffing and Services Firm, has an opening for a Address Database Technician! *If you are interested in this role,...
Remote Worksystems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Strong knowledge of industry-standard desktop operating systems and software. Excellent organizational, prioritization, and customer service skills....
Job ID Number** R5512 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As the Infrastructure and Desktop Support Consultant, you will be responsible for managing and...
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
- Madison, MS (15 miles from Jackson, MS)
- 13 days ago
- Madison, MS (15 miles from Jackson, MS)
- 13 days ago
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and...
- Flowood, MS (5 miles from Jackson, MS)
- 17 days ago
- Flowood, MS (5 miles from Jackson, MS)
- 17 days ago
Healthy Careers Start Here At Blue Cross & Blue Shield of Mississippi, we encourage professional growth in a challenging and fast-paced atmosphere. Our 'be healthy' culture promotes health and...
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
- Madison, MS (15 miles from Jackson, MS)
- 22 days ago
- Madison, MS (15 miles from Jackson, MS)
- 22 days ago
CTC Help Desk Specialist II Journeyman (C.5.2) - Provides first level helpdesk support, via phone, computer, in person, and through centralized ticketing system(s), for issues related to desktop...
Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC This is a Hybrid position and can be located out of The Woodlands, TX, New Orleans, LA or Jackson, MS. Relocation assistance and...
Help Desk Support Technician 100% Onsite Jackson, MS 9+ Months Contract Job Description: Our client is seeking a Help Desk Support Technician to provide all levels of IT support for its OTSS project...
Helpdesk - Help Desk Support Technician - SME Level Helpdesk Jackson, Mississippi Contract May 14, 2025 Helpdesk - Help Desk Support Technician - SME Level Primary Location: Jackson, Mississippi V-Soft...
Technical Support Analyst II Jackson, Mississippi (On-Site) Contract Job Description Technical Support Analyst II Pay Rate: $46.43/hour on w2 Contract Length: 7 months Location: Onsite - Jackson,...
- Ridgeland, MS (9 miles from Jackson, MS)
- 45+ days ago
- Ridgeland, MS (9 miles from Jackson, MS)
- 45+ days ago
Overview The End User Support Specialist will serve as the IT Department frontline support for all systems by responding to Help Desk requests and providing timely solutions. Provide on-site and...
Demographic Data for Jackson, MS
Moving to Jackson, MS? Find some basic demographic data about Jackson, MS below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Jackson, MS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Jackson, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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