Help Desk Analyst Jobs in Byhalia, MS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Specialist (Zendesk Proficient)
- Cordova, TN (23 miles from Byhalia, MS)
- 14 hours ago
- Cordova, TN (23 miles from Byhalia, MS)
- 14 hours ago
Overview CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is...
- Southaven, MS (20 miles from Byhalia, MS)
- 3 days ago
- Southaven, MS (20 miles from Byhalia, MS)
- 3 days ago
Strong knowledge of Windows and Mac operating systems. Proficiency with Microsoft Office Suite and other common software applications....
Ability to timely identify issues, test, troubleshoot, service and repair end user devices, software, operating systems, Fiber and VOIP....
- Germantown, TN (17 miles from Byhalia, MS)
- 27 days ago
- Germantown, TN (17 miles from Byhalia, MS)
- 27 days ago
Systems and the Microsoft Office installation process Knowledge of Microsoft Open Database Connectivity (ODBC) connectivity for Microsoft Structured Query Language (SQL) Server Knowledge of Cisco wireless...
- Memphis, TN (13 miles from Byhalia, MS)
- 45+ days ago
- Memphis, TN (13 miles from Byhalia, MS)
- 45+ days ago
PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document,...
Remote WorkTechnical Support Specialist I
- Cordova, TN (23 miles from Byhalia, MS)
- 30+ days ago
- Cordova, TN (23 miles from Byhalia, MS)
- 30+ days ago
Overview CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is...
- Cordova, TN (23 miles from Byhalia, MS)
- 60+ days ago
- Cordova, TN (23 miles from Byhalia, MS)
- 60+ days ago
Troubleshoot Windows 7 and 10 operating systems, applications and networking functions. Setup and configure workstations to be used in diverse environments, adhering to security requirements....
Demographic Data for Byhalia, MS
Moving to Byhalia, MS? Find some basic demographic data about Byhalia, MS below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Byhalia, MS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Byhalia, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »