Help Desk Analyst Remote & Hybrid Only Jobs in Massachusetts
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Hours: 40 hours per week; M-F 9:30 AM to 6:00 PM (EST). Rotating Saturday 1-2x per month required from 9:00 AM to 1:00 PM (EST). Location: Fully Remote Job Profile Summary This role focuses on the...
Remote WorkToast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. This is a non-remote position,...
Desktop Support Specialist Job Title: Desktop Support Engineer Duration: Fulltime Location: Boston, MA(Onsite) We're seeking a proactive Desktop Support Engineer to assist users across Windows,...
Desktop Support Engineer Job Title: Desktop Support Engineer Duration: Fulltime Location: Boston, MA(Onsite) We're seeking a proactive Desktop Support Engineer to assist users across Windows,...
This includes but it is not limited to software packaging, software and operating system scripting/automation, desktop compliance/audit responsibilities and process improvement/efficiencies....
What you will do Johnson Controls is seeking a highly skilled and experienced Level 3 Technical Support Specialist to join our enterprise Software House team based in Westford, MA. This role is...
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and...
Apply Job Type Full-time Description Technical Support Specialists, Interoperability are responsible for implementing, updating, and supporting MEDITECH customers and the various interfaces we use...
Remote WorkAbout us- Cognex is the largest, most successful and recognized global player in industrial machine vision! We are a financially strong, international company with no debt and have been in...
Experienced IT Professional : 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system....
Remote WorkInstructional Technology Support Specialist (Hybrid Opportunity)
- Amherst, MA
- 28 days ago
- Amherst, MA
- 28 days ago
Experience working on Windows and Mac operating systems. Familiarity with classroom AV equipment. Familiarity with Service/Incident ticketing system....
Were hiring a Client Services Support Specialist who will work closely with IT management and Network Engineering to help resolve issues and problems reported by Globals end user community. You...
Remote WorkSoftware House L3 Technical Support Engineer (hybrid)
- Westford, MA
- 29 days ago
- Westford, MA
- 29 days ago
What you will do Johnson Controls is seeking a highly skilled and experienced Level 3 Technical Support Specialist to join our enterprise Software House team based in Westford, MA. This role is...
Position Overview Under minimal supervision, performs installation, maintenance, and repairs on Company products at assigned customer sites as directed by service management. Company Overview At...
Remote Work. · Experience working with SQL and inter-relational databases, e.g....
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
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Salary for Help Desk Analyst Jobs in Massachusetts
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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