Help Desk Analyst Remote & Hybrid Only Jobs in Massachusetts
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Procurement Support Specialist, Learning and Development Division
- Massachusetts Executive Office of Health and Human Services
- Boston, MA
- 1 day ago
- Boston, MA
- 1 day ago
About the Office of the Inspector General (OIG) The Massachusetts OIG is at the forefront of promoting effective government and the responsible use of public money and property. The OIG is an...
HybridJobs Boston, MA Production Support Engineer Cognizant Production Support Engineer Boston, MA Apply Role: Production Support Engineer Location: Candidates will need to be based in US and can work...
RemoteJobs Boston, MA Support Engineer II Oracle Support Engineer II Boston, MA Apply Job Description Preferably based in one of the following locations: Orlando, FL Kansas City, MO Nashville, TN...
HybridTechnical Support Representative, Tier 3 (USA Remote)
- Turnitin
- Washington, MA
- 3 days ago
- Washington, MA
- 3 days ago
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop...
RemoteAssociate Technical Support Engineer
- Vestmark, Inc.
- Wakefield, MA
- 4 days ago
- Wakefield, MA
- 4 days ago
Associate Technical Support Engineer Vestmark, Inc. - 3.8 Wakefield, MA Job Details $65,000 - $67,000 a year 2 hours ago Qualifications Customer communication Finance Finance Cross-functional...
Hybridsystems and personal computer hardware Ability to excel in a team environment and to partner with others to creatively solve problems Ability to quickly learn and retain technical skills and institutional...
HybridJOB DUTIES: Work closely with developers to reproduce software problems and deliver fixes. Design software solutions that help customers realize value. Interact directly with customers on support...
RemoteAssociate Technical Support Specialist (Spanish Speaking)
- Hinge Health
- Boston, MA
- 11 days ago
- Boston, MA
- 11 days ago
Associate Technical Support Specialist (Spanish Speaking) Location Remote US Employment Type Full time Location Type Remote Department Operations Support Operations Compensation Tier 3: IL (ex...
RemoteBayCoast Bank POSITION DESCRIPTION POSITION TITLE: IT HELPDESK TECHNICIAN DEPARTMENT: INFORMATION TECHNOLOGY FLEXIBLE WORK PROGRAM ELIGIBILITY CODE: Hybrid Work (HW) FUNCTION: Under the direction...
HybridApply Job Type Full-time Description Technical Support Specialists at MEDITECH train, educate and support customers using MEDITECH's Enterprise Health Record software. The Data Repository...
RemoteAccounting Service Desk Specialist - Pac
- DLA Piper LLP (US)
- Boston, MA
- 13 days ago
- Boston, MA
- 13 days ago
Job Description: DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey,...
HybridIT Technical Support Assistant
- Massachusetts Municipal Association
- Boston, MA
- 13 days ago
- Boston, MA
- 13 days ago
The Massachusetts Municipal Association (MMA) is seeking a full time IT Technical Support Assistant to support the Administration and Finance team. This is an excellent opportunity for someone who...
HybridTechnical Support Specialist, Data Repository
- Medical Information Technology, Inc.
- Canton, MA
- 13 days ago
- Canton, MA
- 13 days ago
Description Technical Support Specialists at MEDITECH train, educate and support customers using MEDITECH's Enterprise Health Record software. The Data Repository application is a SQL database...
HybridOverview Analysis Group is one of the largest international economics consulting firms, with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. Since 1981, we have...
HybridSenior Desktop Support at Boston MA 133 Brookline Ave -02215
- Sage IT Inc
- Boston, MA
- 16 days ago
- Boston, MA
- 16 days ago
Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required...
RemoteDemographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Massachusetts
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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