Help Desk Analyst Remote & Hybrid Only Jobs in Maryland
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The Help Desk Specialist will be responsible for the following: Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications...
Remote WorkAs a Service Desk Specialist, you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. This includes providing support...
Remote WorkRELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SCITRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems...
Remote WorkSolid understanding of operating systems, business applications, printing systems, and network infrastructure....
System Support Engineer Title: System Support Engineer Location: Baltimore, MD Type: Contract-to-Hire (Conversion expected around 6 months) Job Description This is a critical, high-priority role...
Location: [Remote] Department: Project Management Office (PMO) Reports To: Program Manager Job Summary: We are seeking a highly skilled and detail-oriented White Paper Specialist to join our...
Remote WorkWe operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Remote WorkWe operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Remote WorkHelp Desk Technician - Day Shift - TS/SCI W/Poly
- Annapolis, MD
- 13 days ago
- Annapolis, MD
- 13 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Remote WorkEssential Duties and Responsibilities Help Desk Support : Provide first-level network troubleshooting and support Network Monitoring : Monitor network performance and identify issues Documentation :...
Title: Associate Desktop Support Specialist Location : Rockville, MD (hybrid 3x week) Target Start Date :September 1, 2025 Type : contract Pay Rate : DOE Role Overview Join our team as an...
Remote WorkField Support/ Hardware Technicians TS/SCI with active polygraph required! Hours: M-F, 10 am-6 pm Are you ready to make a meaningful impact with a company that values your technical ambition? Join...
Tasks include troubleshooting operating systems like Windows and macOS. Technical Troubleshooting: Use technical skills to resolve issues efficiently, contributing to seamless IT operations....
Remote WorkHelp Desk System Support Analyst Lanham, Maryland, United States
- Lanham, MD
- 30+ days ago
- Lanham, MD
- 30+ days ago
Help Desk System Support Analyst Lanham, Maryland, United States Apply for Position Job Openings Help Desk System Support Analyst About the job Help Desk System Support Analyst Help Desk System...
Remote WorkTechnical Support Engineer (Hybrid/Columbia MD)New
- Columbia, MD
- 30+ days ago
- Columbia, MD
- 30+ days ago
New Technical Support Engineer (Hybrid/Columbia MD) US - Headquarters - Maryland - Columbia Who is Tenable? Tenable is the Exposure Management company. 44,000 organizations around the globe rely...
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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