Help Desk Analyst Remote & Hybrid Only Jobs in Illinois
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
at Cognizant in Springfield, Illinois, United States Job Description Role: Production Support Engineer Location: Candidates will need to be based in US and can work remotely from any part of US....
RemoteEcosystem Technical Support Specialist (Hybrid)
- Motorola Solutions
- Chicago, IL
- 19 hours ago
- Chicago, IL
- 19 hours ago
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...
HybridAt Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched...
HybridTechnical Support Administrator
- Cooper's Hawk Winery
- Downers Grove, IL
- 20 hours ago
- Downers Grove, IL
- 20 hours ago
systems, network components, and software applications Troubleshoot connectivity (internet, telephony, network) and system performance issues Escalation & Vendor Coordination Escalate complex issues...
Hybridat Follett Software in McHenry, Illinois, United States Job Description Company Overview: Everything we do is for educators. We're partnering with them to advance a bold vision for education that...
RemoteTechnical Support Representative, Tier 3 (USA Remote)
- Turnitin, LLC
- Chicago, IL
- 4 days ago
- Chicago, IL
- 4 days ago
Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and...
RemoteSenior Manager User Support Services, Des Plaines and Help Desk
- Oakton College
- Des Plaines, IL
- 5 days ago
- Des Plaines, IL
- 5 days ago
Category: : Staff Subscribe: : Department: : Information Technology Locations: : Des Plaines, IL Posted: : May 28, 2026 Closes: : Jun 25, 2026 - 11:59 PM EDT Type: : Full Time Staff Position ID: :...
HybridThe Argonne Leadership Computing Facility (ALCF) is home to one of the world's pioneering exascale supercomputers, Aurora. Argonne and ALCF are proud to play a pivotal role in the Genesis Mission,...
RemoteSenior Manager User Support Services, Des Plaines and Help Desk - Oakton College
- Oakton Community College
- Des Plaines, IL
- 5 days ago
- Des Plaines, IL
- 5 days ago
Job Description: Basic Function and Responsibility The Senior Manager of User Support Services, Des Plaines and College IT Help Desk is the lead in managing and coordinating support of Oakton's...
HybridFirmwide IT Service Desk Analyst II (8am-4pm)
- Kirkland & Ellis LLP
- Chicago, IL
- 8 days ago
- Chicago, IL
- 8 days ago
Technical Expertise: Strong troubleshooting experience across Windows operating systems, Microsoft Office applications, desktop hardware, and enterprise software environments....
Hybrid- Brookfield Residential Properties
- Chicago, IL
- 11 days ago
- Chicago, IL
- 11 days ago
Location Key Tower - 127 Public Square Business We know that a "one-size-fits-all" approach doesn't work when it comes to residential living. That's why, at Brookfield Properties, our portfolio...
Hybridat Jacobs in Chicago, Illinois, United States Job Description StreetLight, a subsidiary of Jacobs, is seeking a Product Support Engineer to help transportation planners, modelers, analysts, and...
RemoteNetwork Operations Support Specialist
- The Scion Group
- Chicago, IL
- 14 days ago
- Chicago, IL
- 14 days ago
Want to learn more about The Scion Group? Check out our website. We're hiring immediately! We are interested in every qualified candidate who is eligible to work in the United States. However, we...
HybridTechnical Support Engineer - Cloud (Remote, GBR)
- CrowdStrike
- Romeoville, IL
- 14 days ago
- Romeoville, IL
- 14 days ago
systems and network issues.Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.Ability to learn new technologies quickly.Excellent relationship...
RemoteFin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today,...
RemoteDemographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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