IT Specialist

TechServ is seeking a dynamic and enthusiastic individual to join our team as an IT Specialist. This position is ideal for someone with entry level or limited professional experience in the IT field. The successful candidate has a desire to help others by providing hardware and software support, with a positive and friendly attitude. This is a unique opportunity to begin a career that will allow you to get on-the-job training and support, and encourage you to grow quickly in your role.

About Us:

TechServ has been providing the highest quality consulting and engineering services to the electric utility industry since 1992. We are a rapidly growing, progressive company dedicated to hiring and developing a highly skilled, diverse, engaged workforce to meet and exceed the clients needs.

TechServ offers a competitive benefits package including health, vision and dental benefits, 401K, training and development opportunities, and paid time off.

About the Role:

The IT Specialist is responsible for the effective operation of IT services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and support of systems and networks. The IT specialist plans and carries out exciting, complex assignments and develops new methods and approaches in a wide variety of IT specialties. They evaluate new and enhanced approaches to deliver IT services; test and optimize the functionality of systems, networks, and data; and define technical requirements. The Information Technology Specialist is responsible for providing various forms of computer-related technical assistance and improving the efficiency of the work of the staff

through the use of technology.

Duties & Responsibilities:

• Assist users with account setup, password resets and basic system configurations

• Provide first-level technical support to end-users, addressing hardware and software issues

• Assist in the installation, configuration and maintenance of hardware and software components

• Perform routine checks and updates on systems to ensure optimal performance

• Identify and resolve technical issues promptly, escalating problems when necessary

• Collaborate with senior IT team members to troubleshoot complex problems and find effective solutions

• Create and maintain documentation for IT procedures, configurations and issue resolutions

• Assist in updating and expanding the IT knowledge base

• Work closely with team members on IT projects, providing support and contributing to project success

• Participate in training sessions to enhance technical skills and stay current with industry trends

• Assis in implementing and maintaining security measures to protect against unauthorized access and data breaches

• Follow security best practices and contribute to a secure IT environment

• Perform other duties as assigned

Required Qualifications:

• Basic understanding of IT concepts and principles

• Familiarity with hardware components and peripherals

• Knowledge of operating systems (Windows, Linux)

• Exposure to troubleshooting common software applications

• Good communication skills and interpersonal skills

• Strong problem-solving skills and willingness to learn

• A desire to help others

• Must currently be eligible to work in the United States of America

• High School diploma or GED

Preferred Qualifications:

• Associates or Bachelors Degree in Computer Science, Information Science, or a related field

• Experience with Mobile Device Management

• Experience with Active Directory

• Experience with Networking (DHCP, DNS,etc.)

• Experience with Windows Server operation system

• Experience with Microsoft 365 account administration

Physical Requirements:

• Requires walking and standing continuously throughout the day

• Must be able to lift, carry, push up to 40+ pounds on a regular basis

• Requires working under stressful conditions to meet deadlines and company needs

Reports to: IT Manager

Job Type: Full-time, Hourly Non-Exempt

Travel: Limited or no travel required

Location: Tyler, Texas

Schedule: Monday-Friday 8:00-5:00, extended hours as needed

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