IT Support Specialist I

Description

About DP Electric

DP Electric is a 100% employee-owned, leading electrical contractor dedicated to delivering high-quality, innovative solutions across commercial and industrial projects. We strive to be the preferred contractor in the Southwest, not only for our clients, but also for individuals entering the workforce who seek a meaningful and lasting career.

WeOve consistently been recognized as a Top Company to Work for in Arizona, known for our strong company culture, commitment to employee success, and people-first approach.

• Award-Winning Employer: Our workplace culture, employee engagement, and benefits have earned us repeated accolades as a top employer.

• Employee-Focused: We listen to employee feedback and act on it, resulting in better health benefits, improved time-off policies, and meaningful recognition programs.

• Professional Growth: We invest in our people. From mentorship and career advancement to our in-house apprenticeship program, we help professionals at every stage grow in their careers.

• Employee-Owned: As a 100% employee-owned company, every team member has a stake in the success of the organization and benefits directly from its growth.

Position Overview

We are seeking an IT Support Specialist I to join our team. The IT Support Specialist I is responsible for providing technical support to end users across the organization by responding to initial requests and inquiries to assist in installing and troubleshooting hardware, software, and network systems.

Key Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.

• Provide step-by-step troubleshooting for basic hardware, software, and network issues.

• Receives, logs, tracks, and documents support requests and resolutions in the helpdesk system.

• Escalates unresolved issues to higher level technical support or appropriate IT staff.

• Installs, configures, and maintains standard desktop applications and operating systems.

• Assists with setting up and maintaining user accounts, passwords, and permissions.

• Provides basic training to users on software applications, security practices, and equipment use.

• Maintains accurate inventory records for hardware, peripherals, and software licenses.

• Follows IT department policies and procedures, including data security and confidentiality requirements.

• Participates in team meetings, training sessions, and special projects as assigned.

• Performs other duties as assigned.

Qualifications

Minimum:

• High school diploma or GED.

• One (1) years of experience in an IT Technician or related technical support role.

Preferred:

• Certifications such as CompTIA A+, Network+, or equivalent.

• Experience supporting users in construction or field-based environments.

OR an equivalent combination of education, certification, and experience that results in the successful performance of the job. Additional education may substitute for required experience on one-for-one year basis or vice versa.

Knowledge, Skills, and Abilities

• Knowledge of PC, mobile operating systems, and IT hardware.

• Knowledge of networking basics and equipment setup.

• Skill in diagnosing and resolving technical issues efficiently.

• Skill in providing clear user support and technical documentation.

• Ability to lift to fifty (50) pounds and work on-site as needed.

• Ability to multitask and communicate effectively with staff at all levels.

Work Environment

• Medium work environment. Indoor and outdoor work with exposure to uncomfortable and hazardous physical, ergonomic, and/or emotional environment. Work requires lifting up to 50 pounds and wearing protective equipment; exposure to environmental conditions, weather, climbing, crawling, lying, and working under pressure.

Compensation & Benefits

• Competitive pay with opportunities for growth

• Comprehensive health, dental, and vision insurance

• 401(k) with company match

• Employee Stock Ownership Plan (ESOP) Become a company owner through our 100% employee-owned model

• Paid time off and holidays

• Ongoing training and development programs

Equal Opportunity Employer

DP Electric is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.