IT Support Specialist

What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. That's Nice, But What's the Job? In short, this role is all about being the go-to person for keeping technology running smoothly for employeeswhether they're in the office or working remotely. As an IT Support Specialist I, you'll provide hands-on and remote technical support, help new hires get set up for success on day one, and ensure everyday tech just works. You'll play a key role in delivering a reliable, secure, and positive end-user technology experience across the organization. In long, as the IT Support Specialist I, you will be responsible for supporting day-to-day IT operations across corporate offices and remote locations by: Providing technical support for desktops, laptops, mobile devices, software, hardware, and network connectivity issues Diagnosing, troubleshooting, and resolving issues both remotely and onsite Managing, prioritizing, and documenting support tickets with clear and timely communication Configuring and deploying new computers using standardized builds and endpoint management tools Setting up and supporting employee workstations, including desks, docking stations, monitors, and peripherals Supporting onboarding and offboarding processes related to IT equipment Troubleshooting, maintaining, and supporting conference rooms and AV systems Providing real-time meeting support and escalating AV or vendor issues when needed Supporting physical security systems such as access controls and cameras Tracking hardware inventory and managing the device lifecycle Assisting with patching, updates, and endpoint compliance to maintain system health and security standards Documenting resolutions, processes, and recurring issues to continuously improve support efficiency Minimizing conference room downtime through proactive testing and rapid issue resolution Ensuring new hires have fully functional equipment and desk setups on day one So What Kind of Folks Are We Looking For? Someone who takes initiative, works independently, and thrives in a fast-paced team environment A strong problem-solver who enjoys troubleshooting and figuring things out A customer-focused professional who communicates clearly and patiently with employees at all technical levels A reliable teammate who can juggle multiple priorities without dropping the ball Someone who's organized, detail-oriented, and values good documentation The Specifics. 1+ year of experience troubleshooting and providing technical support High school diploma or equivalent work experience Strong troubleshooting skills across Windows and macOS environments Experience supporting hardware and basic networking issues Experience working in a ticketing system and managing competing priorities Excellent customer service and communication skills in a corporate environment Nice To Have. Microsoft Intune and Autopilot Apple Business Manager and Jamf (or similar MDM tools) Citrix environments Lenovo and Apple hardware support Logitech conference and collaboration tools Verkada access controls and camera systems Microsoft 365 administration (Admin Center, user and license management) So What About the Perks? Perks matter Teamwork in Action. In this position, you'll be fully on-site, collaborating and connecting with your teammates while getting things done. Experience the energy and momentum of working together every day! Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well money matters! Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! At the DriveTime Family of Brands, we don't just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we're shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver's seat - literally. We're headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you'll find a team that works hard, laughs often, and celebrates big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high-fives. If you've got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off! #LifeatDriveTime Hey Job Seekers: We want to make sure you're safe while looking for your next opportunity with the DriveTime Family of Brands. We have been made aware of scams out there where people are pretending to be recruiters from our team. These scams might offer fake jobs, ask for your personal info, or even request payment, none of which is legit. Here's what you need to know: We never charge fees at any point during hiring. Official emails from us will come from @drivetime.com or through our virtual assistant Emma .... Job offers are only made after a formal interview and from an actual employee of DriveTime Family of Brands. How To Stay Safe: Don't share your info with anyone who hasn't been verified. If something feels off, reference the above to make sure you are communicating with our team. Apply through our official careers page: Careers. Don't share any banking information with anyone via a message or text. Thanks for keeping an eye out and helping us keep the DriveTime Family safe!