EUC Release Manager

EUC Release Manager
• Own and govern the end-to-end EUC release pipeline from intake and packaging through testing, staged rollout, and production deployment • Define and enforce deployment standards across SCCM and Intune, ensuring consistency in naming conventions, collection structures, deployment rings, and rollback procedures • Establish and manage a formal release calendar aligned with business change windows, Patch Tuesday cycles, and application owner commitments • Implement phased deployment rings (Pilot UAT Broad) with defined entry/exit criteria and automated health checks at each gate • Drive adoption of release automation using PowerShell, SCCM task sequences, and Intune deployment scripts to reduce manual effort and human error • Maintain release documentation release notes, deployment runbooks, rollback playbooks as living artifacts • Coordinate with application owners, security teams, and service desk to align on change impact, communication, and cutover plans • Track release success metrics: deployment success rates, reachability, time-to-deployment, and error rates by ring Problem Management • Own the EUC Problem Management backlog end to end triage, prioritize, assign, and drive closure with accountability • Conduct structured Root Cause Analysis (RCA) for all P1/P2 incidents and recurring P3 patterns; produce actionable PIRs (Post Incident Reviews) • Identify chronic incident themes across Windows OS, application packaging failures, Intune sync errors, SCCM client health, and Office Suite issues and convert them into tracked Problem records • Work with L1/L2 teams to identify workarounds and push permanent fixes through the release pipeline • Maintain a Known Error Database (KEDB) and ensure service desk teams are equipped with current workarounds • Report on Problem Management KPIs open problem age, recurring incident volume, mean time to resolve (MTTR), and backlog burn rate on a weekly and monthly cadence • Drive continuous improvement initiatives that measurably reduce incident volume quarter over quarter
Required Skills & Experience • 7+ years in End User Computing with at least 2 years in a release, change, or problem management function • Expert-level knowledge of SCCM / MECM software distribution, OSD, patch management, client health, and reporting • Strong hands-on experience with Microsoft Intune deployment rings, compliance baselines, Autopilot, co-management, and Endpoint Analytics • Proven application packaging experience MSI, MSIX, App-V with understanding of packaging standards and regression testing • Proficient in PowerShell scripting for deployment automation, health checks, and reporting • Strong understanding of ITIL Problem and Release Management processes not just theory, but practical execution • Experience working in a structured ITSM environment (ServiceNow preferred) managing Problem records, Change tickets, and KEDB entries • Solid grasp of Windows 10/11 internals event logs, registry, WMI, Group Policy to support RCA investigations • Familiarity with Microsoft 365 Apps deployment and update channel management (Current Channel, Monthly Enterprise Channel)
Skills Required • Experience with Patch-as-a-Service models or third-party patch tools (SCCM) • Exposure to digital employee expe rience (DEX) platforms Nexthink, Lakeside, or 1E for proactive problem detection • Knowledge of Windows Autopatch and its implications for enterprise patch governance • ITIL v4 Intermediate or above certification • Microsoft MD-102 (Endpoint Administrator Associate) certification
Salary Range- $85,000-$110,000 a year #LI-SP3 #LI-VX1