Help Desk Manager Remote & Hybrid Only Jobs
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
You will collaborate with global peers to drive initiatives and support the continuous development of your team members....
Remote WorkBachelors Degree in IT, Computer Science, or equivalent 5+ years experience in IT Service Management (ITSM) with 3-5 years in a leadership role managing direct reports include remote workers Proven...
You will ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored...
Manage escalated calls or complex issues, resolving them promptly while supporting frontline staff....
Remote WorkIT Application Support Specialist Packaging / Manufacturing Systems (Fulltime)
- 2 days ago
- 2 days ago
IT Application Support Specialist Packaging / Manufacturing Systems Fulltime - Remote EST/CST hours Job Description We are seeking an experienced IT Application Support Specialist with a strong background...
Remote WorkIn addition to being a leading UK retailer, Halfords has now developed a market leading field service management platform that enables businesses to deliver their complex services to customers through...
Remote WorkAs a Clinical Application Support Specialist ( CASS ) you are the first point of contact for our customers and set the tone for the rest of their experience....
Remote Worksystems and platforms using development tools and languages Understanding of software development lifecycle Ability to develop scripts independently using languages such as Python, Ansible, Bash, or...
Remote WorkSupport Strategy: Define and execute a strategy for production support, implementing a follow the sun, proactive and automated support environment and procedures....
Experience with operating systems (Windows, Linux, AIX, Solaris, zOS). Understanding of communication protocols (SOAP, MQ, JMS)....
Remote WorkConduct regular quality evaluations to maintain high support standards....
Service Desk operations within a managed services or IT services environment. 3+ years of experience in a leadership role, managing technical teams in solution engineering, IT service management, or...
Remote WorkSAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support....
Remote WorkTitle: ADMS Application Support Specialist Location: Detroit, MI (Hybrid schedule) Duration: 12+ Months with possibility to convert Role Type: W2 contract engagement Schedule: Hybrid schedule (Tuesday...
Application Support Specialist [fully Remote] [veternary System
- El Segundo, CA
- 11 days ago
- El Segundo, CA
- 11 days ago
Duties and Responsibilities include but are not limited to the following: Remote Technical Support * Provide technical support for multiple veterinary practice management systems including AVImark,...
Remote WorkHelp Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Windows Forms
- Remote Desktop Protocol
- Computer Science
- Printer Support
- Virus Removal
- Client Support
- Operating Systems
- IT Leadership
- Technical Troubleshooting
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Change Control
- Mobile Device Management
- Service Delivery
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- R Programming
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Verbal Communication
- Coaching
- Collaboration
- Reporting
- Bachelor's Degree
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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