Help Desk Analyst Remote & Hybrid Only Jobs
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Help Desk Analyst 1 (evening shift) - HYBRID (3 days per week onsite)
- Livonia, MI
- 23 hours ago
- Livonia, MI
- 23 hours ago
Employment Type: Full time Shift: Description: At least 3 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. NOTE: The majority of this work will be in...
Position Overview: We are seeking a motivated and customer-focused Helpdesk Technician to join a high-touch, fast-paced IT support team. This role is ideal for individuals with retail experience...
Remote WorkBasic knowledge of Linux operating systems, Windows command-line tools and Puppet Infra-as-code....
Remote WorkWhat You'll Need: Excellent t echnical troubleshooting and issue documentation skills Strong working knowledge of various Operating Systems, including installation, configuration, and authentication...
Remote WorkWho We Are Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing...
Remote Workdesk analyst to join their team!...
Remote WorkService Desk Technician Salary $22.29 - $24.88 Hourly Location City Hall, MI Job Type Full-Time Department Information Technology Opening Date 08/26/2025 Closing Date Continuous FLSA Non-Exempt...
Remote Worksystems (Windows, macOS, Linux) and essential software applications.Perform routine maintenance and upgrades on hardware and software systems to ensure performance and security.Assist in managing user...
Remote WorkAt Automated Logic (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their...
Remote WorkIT Support Office, Clerical & Administrative $ 18 / Hour location_on Goshen, New York work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Job Title: IT Support...
UPMC is hiring an Associate Help Desk Support Analyst to support their Help Desk Support IT department. If you have excellent customer service and adaptability skills, APPLY NOW!...
Remote WorkResponsibilities & Qualifications RESPONSIBILITIES Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and...
Remote WorkSalary/Position Classification $14.00 hourly, Non-Exempt (Eligible for overtime) 12-15 hours per week 100% Remote Work Availability: No Hybrid Work Availability (requires some time on campus): No...
Corrections Education Program Student Support Specialist
- Jackson, MI
- 9 hours ago
- Jackson, MI
- 9 hours ago
POSITION SUMMARY Primary responsibility is for the retention and completion of Corrections Education Program (CEP) students. The Support Specialist is held accountable for the achievement of...
Remote WorkTechnical Support Specialist (Software)
- San Bernardino, CA
- 9 hours ago
- San Bernardino, CA
- 9 hours ago
About SOVRA SOVRA is a leading public procurement platform serving over 7,000 government agencies and connecting them with more than 1 million suppliers across North America. It offers...
Remote WorkHelp Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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