Help Desk Technician ( Remote )

Title: STORE SYSTEMS SUPPORT

Duration: TEMP TO PERM- Candidates that can convert at 90 days without a fee.

Agents will support INBOUND Calls or INBOUND Chats

Department hours: Monday – Friday 8am – midnight; Saturday: 9am – 10pm; and Sunday 10am – 10pm Skills:

• Technical Aptitude Required
• Open Schedule Availability
• Previous call center experience preferred
• Previous technical / customer service experience preferred

Responsibilities:

• Technical Support Coordinator - Store Systems Support REMOTE Phone Support & Troubleshooting 100% of the time.
• Training and Transitions are mandatory in-office activities and typically span a total of three weeks.
• To start working at home they must pass a quality while they are in office, so depending on those results it could be 3+ weeks.
• The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home.
• While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office.
• Training and Transitions are mandatory in-office activities and typically span a total of three weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home.
• While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office.