ServiceNow DevOps Analyst

ServiceNow Devops Analyst

Remote

FullTime position

Duties and Responsibilities:

· Support the ServiceNow Ops team, providing guidance on incident resolution, platform maintenance, and best practices.

· Perform daily operations including incident, change, and request management tasks.

· Monitor and adhere to the Service Management KPIs and metrics.

· Monitor system health, performance, and integrations to ensure platform availability and reliability.

· Design, build, and implement scalable solutions on the ServiceNow platform, including custom applications, workflows, and integrations.

· Develop and maintain business rules, client scripts, UI actions, and other configuration items.

· Participate in Agile sprint planning and backlog grooming; contribute to code reviews and testing processes.

· Collaborate with stakeholders to translate business requirements into technical solutions.

Required Skills, Knowledge and Abilities:

· 5+ years’ experience in ServiceNow development and production support/DevOps.

· Experience working in a fast-paced IT operations/support team in a ServiceNow environment.

· Proficient in daily operations including incident, change, and request management tasks.

· Experience working across various ServiceNow Modules (ITSM, HRSD, ITOM, CSM, Agent Workspace, Portal).

· Proficient in JavaScript, REST/SOAP integrations, Flow Designer, and other platform tools.

· Understanding of how ITIL practices work together to provide effective service management product lifecycle and create business value and positive customer outcomes.

· Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment.

· Experience in working closely with QA teams, reviewing test plans.

· Experience in assessing and solving medium-to-complex issues imposed by nature of business, also, to carry out detailed impact assessments for proposed change requests, proposing alternative cost-effective solutions where appropriate.

· Proven experience in managing multiple priorities and relationships with stakeholders to ensure deliverables meet critical business needs and timelines.

· Strong time management and self-motivation skills.

· Deep technical capability and ability to drive technical conversations and changes aligned with project and digital technology goals.

· Self-starter, adaptable, detail oriented, strategic thinker.

· Action oriented and results driven with an ability to drive new and innovative solutions in alignment to the organizations / functions strategy.

· Ability to clearly and succinctly communicate with multiple levels in the organization.

· Experience supporting a large customer base.

· Experience with SAFe and Agile software development methodologies.

· Excellent written and verbal communication skills.

· Excellent interpersonal and collaboration skills required to work with different levels of business leadership, business users.

Required Education and Experience:

· BA/BS degree from an accredited school in Computer Science, Information Technology, Business Administration, or related field with 5 yrs of experience or advanced degree.

Preferred Qualifications:

· Certified ServiceNow Administrator

· Certified ServiceNow Developer

· ITIL V4 Foundation Certification