12 years of experience in telecom IT with at least 3 years as a Product Owner or similar role
Strong understanding of telephony technologies - VoIP , SIP , PBX systems
Unified Communications (UCaaS)o Contact Center platforms (IVR| ACD| call routing)
Experience with Agile ,Scrum methodologies and tools (JIRA| Azure DevOps| etc.)
Strong stakeholder management and communication skills
Ability to translate business needs into technical requirements
Familiarity with enterprise integrations and APIs
Certification in Scrum Product Owner (CSPOPSPO) preferred
Preferred Skills
Experience with platforms such as Microsoft Teams Calling| Cisco| Avaya| Genesys| NICE| Zoom Phone
Knowledge of cloud telephony and migration strategies
Understanding of telecom compliance| security| and resiliency standards
Experience in digital transformation or modernization initiatives
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